We’ve heard it countless times in the news—experts claiming that one’s risk of severe illness and death increases with age. They say older people are much more vulnerable to the coronavirus disease (Covid-19) than the rest of the population.
As I write this column, the Department of Health has already reported through ncovtracker.doh.gov.ph a total of 226 female and 378 male elderlies aged 60 years old and above to have tested positive for Covid-19. By merely looking at the graph of the country’s confirmed cases by age group, it comes as no surprise that the “60 to 69” age bracket has the second-most number of Covid-19 cases next to the “50 to 59” age group.
In this unprecedented enhanced community quarantine to mitigate the spread of Covid-19, the safety of our beloved Social Security System (SSS) pensioners becomes more important to us than ever. Thus, to ensure their safety amid the global health crisis, we pushed for the temporary suspension of our Annual Confirmation of Pensioners (Acop) program.
Acop is a program that requires pensioners to annually report to SSS offices or their depository banks on their birth month or of the deceased members’ to ensure continuous payment of their benefits. It was implemented in 2012 to safeguard the System from fraudulent claims by avoiding circumstances where persons other than the rightful beneficiaries are receiving benefits.
Starting March 1 until April 30, 2020, the Acop requirement for survivor and total disability pensioners residing in the Philippines as well as all pensioners living abroad has been waived. On top of this good news is our announcement that all affected pensioners, including those who were unable to comply with the program from January 2020 onwards, shall continue to receive payment of their monthly pensions.
We deemed it important to provide our SSS pensioners with the pension they can rely on, most especially in these trying times. It is but necessary to prioritize their health, safety and protection over the need for their timely compliance with Acop.
In lieu of Acop, the SSS shall conduct a verification procedure for the said period to confirm whether the affected pensioners are still alive or not. Confirmation shall be done through the implementation of the Data Matching of Pensioners’ Records, which has been the pension fund’s process of verifying the status of our retiree-pensioners aged 84 years old and below for the past several years.
Compliance with the Acop program shall be temporarily suspended for the duration of the emergency from March 2020 up to May 2020, or until further notice. Upon lifting of the emergency period due to the outbreak of Covid-19, pensioners who have not complied with the Acop program will be required to comply starting June 2020 up to July 5, 2020 for the continuous payment of their pension benefit. Failure to comply within the said period will result to suspension of pension benefit effective August 2020.
Under normal circumstances, failure to comply with the Acop program leads to suspension of the benefit. But with the country being currently placed under a state of public health emergency, we have taken these steps to ensure continuity of our service for our pensioners.
In due time, the SSS shall again continue mandatory home visits to check Philippine-based pensioners who are 85 years old and older, as well as for those who are unable to report personally due to particular disabilities such as total blindness and amputation of two or more extremities.
Meanwhile, also suspended for the duration of the national emergency is the mandatory Unified Multi-Purpose Identification card application. As we are all aware, applying for UMID card requires the member-applicants’ direct contact with our personnel as the former are required to have their pictures taken, fingerprints scanned, and digital signatures captured. Hence, the dire need to postpone it too, for the time being.
Stay indoors and stay safe, everyone!
Aurora C. Ignacio is SSS president and chief executive officer.
We welcome your
questions and insights on the topics that we discuss. E-mail mediaaffairs@sss.gov.ph
for topics that you might want us to discuss.
97 comments
The suspension of ACOP is up to August 2020 only, the Robinson Guagua branch still close, please how can I update my pension this September (birthdate).
Hi mam>iam a penssioner my birth month is september, do i need to go to acop or to wait my pension sept. Thanks
My father was diagnosed of Alzheimers January of this year, Normally he receives his pension every 5th of the month. This october he didnt received it, my Father is 78 yrs old and i am hesitant to bring him to any SSS offices because of the pandemic. Any information or suggestion? Thanks in advance.
Hi, I am a survivor pensioner who was caught by the COVID-19 pandemic while on a visit here in UK. My flight had been cancelled twice and considering it’s too risky for me to travel back to the Philippines at this time (I am 66 years old); how can I update by ACOP on line?
Hello I am 61 years old last sept 15. How can I update my pension. Do I need to visit on sss branch? Thank you
Good morning po.I am a survivor pensioner my bitth month is october.I humbly ask a question do I need to go to sss office.I am 66 years old.thanks a lot..
Hi! I’m suppose to receive my ¹st pension this September 18. How can I update my pension.
Thank you!
My pension is every 24th of the month but now there is no balance in my atm card…i am 81 years old last august 25…does i need to go to sss office …i am not allowing my family to go out side because of coronavirus
Hi! I am 65 yrs. last Sept. 11. I went to the bank for my annual confirmation but they told me to call SSS Hotline.
Do i need to visit SSS branch in San Pedro Laguna to update my pension.
Pls.reply
Thank you
Hi how can update my pension?! Do i have to visit the nearest sss branch here in pasay?!
Same as the above inquiries – is there any update if the said advised above will be extended or any instruction for the senior citizen to comply for the requirements? Im inquiring for my mom- she’s a survivor beneficiary of my dad who’s birthday on Oct 5.
Your response will be greatly appreciated. Thanks
Do i need to go to sss office for my annual acop, im 68 yrs old, due to pandemic i cant go to office.. Is my pension suspended, im supposed to report sept. 23,2020
I supposed to received my monrhly pension every 28th of the month and until now my atm is empty please I need to buy things I need for daily use.
Name :Aida L. Manansala
Bday :Sept.30,1954
Cant afford to go ACOP since stil gcq hope to consider thanks .
I am 68 yo my pension is credited every 27 of the month
Until now no balance in ny bpi account
Pls advuse
Hi Im Eduardo R. Dival and 66 yrs old my pension is suspende do I need to go to sss office for ACOP
Good day! I just turned 65 yrs old yesterday Sept 29, do i need to file ACOP ? My pension is not yet credited to my account …please advise…thank you
My monthly pension is not yet credited. Any requirements to comply with to receive it?
Kindly advise!
Good day po!ask ko lang po sana need ko po kc mag report sa SSS this coming OCt para sa Acop..pwede na po ba walk sa SSS Meycauayan Brach or need pa po ng appoinment?Thanks in advance and GOdbless
Good day po! ask ko lang po sana..need ko po kc magreport sa SSS this coming OCT 7 para sa Acop..gusto ko lang po sana itanong kung need pa po ba ng appoinment or pwede na walk in?Thanks and God bless.
Hi, this is Jennylyn,i just wanted to ask if it is ok for this year if we cannot update the SSS Pension of my monther due to lockdown of solano last September and its not allowed to travel senior citezen.Its suppost to be month of September is the update of her SSS. Thankyou!
hi good morning. I just wanted to ask also how my mother, 69yo, can update her survivor pension for the month of sept (2020)? thanks and god bless.
hello ask lang po kung continue po ba ang pension namin ngayong octuber.sa pensioner decease,di na ba kailangan mag ACOP?
Hi my father in-law is a pensioner who haven’t receive his usual pension on time which is every 1st of the month for the very first time. Is this because of this ACOP that he has not yet complied ? How can he claim it then ? Do he need to visit to a SSS branch ?
Hi my father in-law is a pensioner who haven’t receive his usual pension on time which is every 1st of the month for the very first time. Is this because of this ACOP that he has not yet complied ? How can he claim then his pension ?
hi po yung mama ko po need po magupdate nung may pa po kya lng dhil ecq d po mklabas update po sna nmin ngaun kya lng d dw po pwede walk in fairview branch d po km pnpaxok need pa po ba pmnta ng mama ko d po kc ngiisue ng quarantine pass sa senior ky d po xia makakapaxok sa branch ano po klngan gwin wla po sya nawithdraw s atm nya nung sept 28,
Gud morning im suppose to rciv my pension but my atm has no cash yet i thought we dont need to report acop since theres pandemic pls tell us what to do to rciv our pension continously, thanks
I am 68 years my pension is credited every end of the month
Until now , their is no balance in my bpi account.. It is because ACOP , but with this Pandemic period it is not fair for us SSS Pensioner who is very vurnerable to COVID Virus to be obliged to submit our ACOP
Please extend the ACOP requirements after the Pandemic..We need our pension now but it was not released due to ACOP. It doesn’t make sense that pensioner will be treated like this..
Why is my pension payment being delayed now? My pension date is September 20 but until now October 3, it has yet to be deposited to my account. Please advice.
Hi. I’m Delia S. Comperada, 63 years old. Why is my pension payment being delayed now? My pension date is every 25th of the month but until now October 3, it has yet to be deposited to my account. Please advice.
Maam/sir im not going to sss to report acop due to my disability especially now we have covid19 im very vulnerable pls help us celso paloyo 06/30/89
Regarding my mothers ACoP…ung sss po sa angono ay sarado na..pano kmi mag uupdate bday nya ay feb ang father ko ay june pero deceased na…thanks
ROSARIO G. QUERUBIN (pensioner)
Regarding my father acop…nkitra po kmi sa isla and need mg travel 1hour from isla to bayan.then ung ss branch nsa iloilo city which 2 to 3 hours p ung travel hnd pude mag beyhe ung ttay ko,paano po nmn ma update ung ss pension ksi hnd po criddet ung month of sept. Name:Mario U.Rivera,May 3 po ung birthday nya, and paano po mag online upadate thanks po,godbless
Good day! My mother’s disabled and so she’s a disability pensioner. We’ve been instructed to go back after her birthday (October 3) if we haven’t still get her monthly pension after trying to report this September 28, which was a week before her birthday. Now, it’s october 4 and her bank was still empty. Is her pension suspended? I’m hoping for a fruitful response, thanks.
Good day . My Grandmother is 82 yrs. Old and her schedule for yearly visit is September .. does she really need to go to sss office? .
Thank you for your reply
When will the delayed September pensions be credited?
My SSS pension is not yet credited in my account. The schedule of credit should be last week of a given month. My ACOP will be due on November 2020.
Good day my sss pension is not yet credited to my account . I supposed to received it by September 25,2020 ,My birthday was Sept 20 . Please help what to do thank you
Good day po. .Hindi Po kmi nkpgreport NG mga anak ko dhil 6 yrs old p lng at ung Isa is 2 yrs old p lng. .Hindi p Po pede lumabas Ang mga bta due to pandemic. .nagbirthday ung asawa ko last October 4. .Kya Po wla n PO kmi ntanggap n pension last October 5. .pnu Po Kya yun. ?
Hi Im Orlino Mendoza my birth month August 15,1950 im 70 years old hindi po naka pag acop kasi bawal po mag byahe From Roxas to Puerto Princesa City
Hello po mam,tanong ko lng kung bakit wlang laman yong atm ko ngayon na month nka report nmn ako sa DANAO BRANCH ACOP noong birthday ng asawa ko na nmatay last August…PLZ RPLY…thanks
Good day po,tanong ko lang din po yung sa father ko din po kasi wala pa pong laman yung atm nya, every 5th day of the month po pumapasok yung pension nya, until now po wala pa din pong laman, ang sabi nman po no need to report sa ACOP since 2018, salamat po
gud day po.. ask ko lang po why until now wala pa rin pumapasok sa atm ko po? every 5th of the month nakakatanggap po ako at never po na delayed… need na poba magreport ?
I receive my pension every 27th or 28th of the month thru BPI but until now oct. 6 2020 I still haven’t received it. I turned 65 last Aug 29. I wasn’t able to file my ACOP since we’re not allowed to go out. Is my pension suspended because of this that’s why I haven’t received my pension?
I have always received my SSS every 1st day of the pension month until September 2020. But my October 2020m pension was not credited to my LBP pension account. Do I need to report to submit my accomplished ACOP to SSS branch? Please advise. God Bless SSS.
I’m the pensioner of may husband and his birthday was on April but I did not report due ecq ,,kelangan ko pa bang mgreport sa SSS ? Kasi d pa pumapasok ung pension ko dapat kada unang linggo Ng buwan sya pumapasok,,pangalan Ng ko is Edgardo berte,,
On Part 3 / First Paragraph /Line 3 to 6 states that the deadline to comply is June 2020 to July 05, 2020. The Second Paragraph it connotes that the submission of ACOP Form is waived because of the STATE OF PUBLIC HEALTH EMERGENCY. Our President of the Republic of the Philippines declared that the whole country is under the STATE OF NATIONAL EMERGENCY until December 31, 2020. Therefore, the July 05, 2020 deadline is not valid anymore.
My problem is the same as with Bernardino Casil Morales. I usually received my Pension on the first two days of the month. This month of October 2020 (Oct 06) it is not yet posted on my China Bank account. I think China Bank Corporation is accredited with the PesoNet.
I tried to register on MY.SSS portal, but twice I got a reply that my SAVINGS ACCOUNT NUMBER and my MOBILE NUMBER are not on the SSS record. How come? When we applied for Pension we are required to indicate on the application form those information. I have not change my Cell Phone Number.
Good pm po , I’m Nestor B. Bascara 74 yrs old, I’ m receiving my pension every 5th of the month. My birth month is July. Iwas not able to renew my annual reporting to sss due to this pandemic. Is this the reason why my bank is empty this Oct.
Many pensioners have not received their monthly September pension. May we know why? Please reply or issue an advisory. All the questions have not been answered. Thank you. God blessl
Gd day po. My wife po permanenent disability, blind na po sya. Because diabetics. Now ang monthly pension po nya nakukuha nmin sa BPI every 29 of the month. Last Sept. 2020 wala po sya laman ang depit card nya. Bday nya po is Nov. 23.1965.
Hello SSS personnel! I just want to inquire my SSS pension remittance supposed to be remitted every 2nd day of the month, that until now i have not received any.. please don’t hold. I am still alive.
Good afternoon Ma’am I’m the living wife of Vergilio Gutierrez, I’m 66 years old I’m now in San Jose Del Monte Bulacan. I got some pain in my two legs cause of Ostiorytis, I Cannot come for the ACOP what will I do? Reply to me.
Good afternoon Ma’am I’m the living wife of the late Vergilio Gutierrez, I’m 66 years old I’m now in San Jose Del Monte Bulacan. I got some pain in my two legs cause of Ostiorytis, I Cannot come for the ACOP what will I do? Reply to me.
My husband birthday this October 27
Good afternoon Ma’am I’m the living wife of the late Vergilio Gutierrez, I’m 66 years old I’m now in San Jose Del Monte Bulacan. I got some pain in my two legs cause of Ostiorytis, I Cannot come for the ACOP what will I do? Reply to me.
My husband birthday this October 27
I don’t want to stop my monthly pension please reply to me.
Im rebecca d.magcalas survivor pensioner like the others i checked my atm metrobank this oct.5, 2020 and still my pension is not yet credited on my account.what happened ? Please email me on what the status is? Thank you
Hi po ask ko Bakit na credit un monthly pension Ng Father ko last October 1,2020 pano ba gagawin need pa ba pumunta sa nearest SSS office? 90yrs old na father Ko ksi mahina na then may pandemic pa? Pls reply po matulungan nyo kmi, need po pambili Ng gamot nya asap
Hi po ask ko Bakit na credit un monthly pension Ng Father ko last October 1,2020 pano ba gagawin need pa ba pumunta sa nearest SSS office? 90yrs old na father Ko ksi mahina na then may pandemic pa? Pls reply po matulungan nyo kmi, need po pambili Ng gamot nya asap
I would like to inquire my pension for the month of October 2020
I would like to inquire my pension for the month of October 2020 is not yet credited in my union bank Atm
just asking,is there a delay in the monthly pension of sss because I am suppose to receive my
pension this October 01, but up now Oct09,2020 it is not deposited on my BPI account.Thank you.
Last yeAr august until now I apply My death claim OF My late husband CRISTINO OLAIVAR. Im a Surviving Spouse still waiting for the reply. How long shoulder I wait. Please Help me? Thank you. God bless
good day my mother sss pension was stopped we dont know the reason. hope you can help me .
Hi po…I am a pensioner and a survivor too.This October,my benifits are suspended as I thought because I did not comply with ACOP program of SSS,in fear of Covid infection being a senior already and avoiding long “pila”in going to SSS office.
I hope SSS will consider this present situation and resume giving benifits again.Thank you!
What will i do for my pension was stop just this october, 2020. Please reply.
What will i do for my pension was stopped just this October, 2020. Please reply.
Good pm po ma’am/sir. Yung mother in law ko po every first week naga received ng pension nya pati sa father in law ko. Pero this month po october wala po syang nareceived. Hindi po kasi sya naka paconfirm kasi hindi napo sya makakalakad. Sana po hindi ma hold yung pension niya kasi po pambili nya po yun ng gamot maintenance nya po may sakit po sya complicated na. Sana po ma received nya this month kasi kaylangan nya po talaga please po. Thank you.
Why no mention nor update on the much-delayed release of the additional P1k pension benefit?
I am 70 years old of age pensioner.i missed one ACOP report 2019 but regularly receiving my monthly pension thru my bank account.What happened to my August and September pension it was all negative.
Understand that we are in pandemic situation, and seniors are prohibited to travel, in this case what then now if you will suspend our monthly pensions..kindly help..
Alejandro Valenzuela 11/30/1949
My mother who is Josefina Ibay Delizo, LSI at San Jose Delmonte City, Bulacan since February. Her last appearance was January 2020. She did not received yet the October pension. She is a resident at Baguio City. Kindly help us. Thank you!
ang mama ko po ay pensioner ng papa ko, 8th day of the month ang pension nya pero until now ay wala po, dahil po ba sa sya ay hindi nakapagreport kaya po sinuspende ang pension nya? nung june ngpunta po kami sa malapit na branch ng sss sa amin, hindi po kami pinapasok pinapirma lng po kami ng form para sa pagreport at sabi po samin ng guard lagyan po ng cp number at mag-antay na lang po kami ng txt para sa schedule na pagreport pero. hanggang ngayon ay di parin po kami natitxt. ano po ba dapat namin gawin? Roberto Baliwag Barandon{deceased}june 8 1951 birthday, namatay po sya nung Nov 1, 1997
Eufemia Bihag Barandon(pensioner)May 3,1953 birthday
Good day ..im a surviving pensioner.my husband’s birthdate May 9.. at the same time im also a retired pensioner. my birthdate Oct 21..Month of Sept 2020 till now my pensions not yet credited to my bank accounts..pls advise…
I will be 70 yrs old this coming Oct 21
Pls update us, the retirees on how to update our ACOP online. Should the form be submitted personally to sss office? If there are revisions, why during his time of the pandemic? As such, your office must issue a notice or press release of such abrupt changes so we, the retirees won’t have doubts or issues about our pension which is our own money. Thanks
Schedule of my Pension is every month end but last month September my pension was not credited to my account ,The teller of the bank told me the schedule was changed to every 16 of the month. Now come October 16,2020 I went to the bank to verify my pension but there was none.
Can somebody from your office kindly reply on my email hoe this thing happened.
The schedule for my pension is on the 18th of each month, but until now its still not credited to my Land Bank Account. What happened? Kindly reply, please.
My mother is already 75 years old, she reports in SSS every December, does she still need to report on SSS this year?
Good day. My mother is 65 yrs old, does she still needs to report for ACOP. She’s currently at the province and due to the pandemic cannot travel. Pls update us. Thank you very much and keep safe.
Gud afternoon po bakit po kaya Wala akong pension ngyon Hindi po KC aq mkpagreport ngyong taon dahil gawa Ng pandemic ngbirthday po ung asawa ko nung June 27 salamat po
gd day am,i’m eduardo canete 64 yrs. old pensioner.i’m only asking if when will you release the second transche of our additional 2t pension which the sss promise to release last january this year.tnx
My sister, Erlinda O. Zulueta, whose birthday falls on January 26 failed to receive her monthly retirement pension from January 2020 up to the present,November 2020. Your required ACOP had been submitted to her depository Bank,PNB Amoranto BRanch several months ago but your office has not acted on it. Please advise status. Thank You.
I’m expecting my pension starting this November. How do I now that I will be receiving my pension after fullpayment of my lumpsum.
I would like to follow up my monthly pension which skipped the september release. I received it on the 15th of oct which is supposed to be doubled (Sept and oct) butI received the one month allocation only. Kindly chk at your end i could not go out due to pandemic. Sale case with my husbandqms pension thank you.
I would like to follow up my monthly pension which skipped the september release. I received it on the 15th of oct which is supposed to be doubled (Sept and oct) butI received the one month allocation only. Kindly chk at your end i could not go out due to pandemic. Same case with my husbands pension thank you.
Good day. I am Daisy D.Enriquez. How can i update my yearly pension since its pandemic? I went to SSS office Dinalupihan,Municipal Branch Bataan,but no SSS Staff was there.I usually go there every time i update my pension. I am worried about my pension by next year. Please advise.Thank you and Godbless.
My mother is an SSS pensioner but does not anymore receiving her monthly pension through ATM She went to Sanchez Mira( Branch SSS) twice already but they say she goes to Tuguegarao branch.How can she go she’ s already a senior citizen.Her bank is PS bank .Since October until now she does not receive any pension in her ATM account.her Account . name is HERMINIA L. RESUSTA Account no.5363 4517 0203 5960.Please follow up my mother’s pension.Thank you very much and more power,God bless.
Follow up on my September 2020 disability pension. Thank you.
SSS: 33-1296737-5
My dad is about to withdraw his Pension kanina when we found na walang pumasok ng october til december . Kasi every 2nd week pumapasok ung Pension sa bank account nya. Do he need to appear in nay branch of SSS? or paano po ang gagawin hndi po pwedeng lumabas at malayo din po kasi ung SSS dito
Ang lola ko po ay survival benefeciaryng lolo ko.. nagworry po sya kasi last year 2020 month of january na cutoff ung pension nya..den pagpnta nya sa sss pina file sya pra sa pag report nya at pagbalik ng pension nya..after 3 months bumalik ang pension nya..sept19 ang bday ng lola ko..pag punta nmin sa sss ndi kmi papasukin dahil senior na po c lola..ngaun po nag worry po sya kng anong gawin pra mkapag report..bka po kc ma cut off ulit ang pension nya..
I’m supposed to receive my monthly pension the 1st week of this month, but unfortunately we are already on the 3rd week of this January 2021, still no pension being credited to my account. Kindly help me on this.
Hello po ask ko lang po nag update po ung mother ko ng SSS pension nya nung oct. sa SSS cainta pero taga Quezon City po kmi. Ang requirments no need n daw pumunta seniors kaya picture with news paper which is Oct.13, 2020. Ang update po kc ni mother every October kc Bday nya January 24. Until now po wala p laman ang atm nya ng pension as of Feb. 01, 2021.
Please update us thank you po.
Good day need ba Mag punts sa sss and tatay k o for confirmation?
I’ve submitted ACOP in every before my birthdate 4/20 in compliance also showed appeared in video as they required last year 2020. Currently I’m residing abroad as OFW, I learned that my beneficiary’s that my pension they received are not monthly regular means some month suspended with no reasons. How do I check that my monthly regular pension are paid. Do I need to ask the Bank for statement or at the SSS??
Hello need pa ba punta sa sss office Ang grandmother ko,? At ska po inatake na po siya ng high blood Kaya Hindi na siya pwede Kung San San pumupunta..ano po ba dapat gawin?