Security Bank, Consolsys ink deal for branch experience

Pictured left to right, Patricia Tan, SVP and Head of Customer Segmentation, Security Bank, Tina Henson, SVP and Operations Group Head, Security Bank, Lucose Eralil, EVP and Enterprise and Technology Operation Head, Security Bank, Leslie Cham, EVP and Branch Banking Head, Security Bank, Ahmad Oliaei, Group Managing Director, Consolsys, Zia Madani, Executive Director and CTO, Consolsys and Jose “Joey” Maitim Jr, Sales Director, Consolsys.

Security Bank Corp. and Malaysian-based banking automation company, Consolsys, recently formalized its partnership to transition the Bank’s current branch banking management system to a state-of-the-art digital, cloud-based omni-channel platform, as it transforms its branch experience and continues to deliver world-class, differentiated BetterBanking service. 

Consolsys has been providing banking automation services in Asia since 1999 with a presence in Malaysia, Philippines, Indonesia and Brunei. They will replace the bank’s current tellering, lobby  management and Signature Verification System (SVS) with the Mosaic Voyager, a cloud-based omni-channel delivery system that reduces inefficiencies, increases overall productivity, and provides an avenue for increased touchpoints.

“As the Bank transitions from traditional to new and scalable digital cloud-based services, we will be able to service customers faster and provide them with our signature BetterBanking service powered by innovative digital banking technology. Implementing Mosaic Voyager is a key enabler as we transform our branches to deliver customer-focused differentiated experiences” Lucose Eralil, head of Enterprise Technology and Operations, was quoted in the statement as saying.

Security Bank has fast-tracked its transition to the Mosaic Voyager service with a plan to complete the implementation across all its branches by the third quarter of 2023. Once fully implemented, this new comprehensive and transformative system will enhance the Bank’s capability to provide a truly differentiated customer experience to transacting customers, enhance operational efficiency, and propel the Bank forward in its digital banking transformation. 

“This is just one of the many initiatives Security Bank is implementing as it moves closer to achieving its vision of becoming the most customer-centric bank in the Philippines.”

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