AirAsia: Flyers must order meals online

AirAsia said over the weekend that additional measures related to the sale of in-flight meals and products are being taken to ensure guests will have a “safe and convenient journey” under the airline’s new norm of flying.

While AirAsia’s award-winning Santan meals will still be served onboard, guests will need to pre-book their hot meals online.

The carrier said in-flight purchasing of meals will be temporarily put on hold to lessen physical interactions in transit while cabin crew handling food will wear extra protective gear for added safety.

Rates for check-in baggage have also been marked down to ensure guest compliance with AirAsia’s strict one carry-on baggage policy.

“With AirAsia, flying safe not only means our assurance of upholding the safety and wellbeing of our guests but also the provision of the highest level of service at affordable rates,” AirAsia Philippines CEO Ricky Isla said.

“Our competitive prices for our award-winning meals and baggage services strengthen our position as the reigning World’s Best Low-Cost airline as awarded by Skytrax.”

AirAsia said guests may choose from all-time favorites such as Uncle Chin’s Chicken Rice, Beef Tapa with Scrambled Egg, and Pasta Arrabiata for only P140, which includes a free drink. These Santan meals are produced and packed hygienically following strict food safety requirements.

Guests who require more baggage allowance may also take advantage of lower fees for check-in baggage. Get 30 kilograms for only P590 (instead of P990) or 40 kg for only P690 (instead of P1,190).

Pre-booking of meals and baggage may be done via the “Manage My Booking” tab on at least 24 hours ahead of departure.

Meanwhile, in-flight food and beverages will still be available but are limited to snack-to-go options, bottled water and other pre-packed drinks. Sale of non-food items and merchandise will also be limited.

The airline said a new range of safety products will be available for purchase onboard such as hygiene kits containing three surgical masks and disinfecting wipes priced at P120, a reusable AirAsia face mask for P180 and five surgical face masks for P140.

Guests can expect enhanced safety measures throughout the entire journey. These include the mandatory wearing of face masks to be permitted to travel, among others. Guests are also advised to check and comply with measures implemented by local airport authorities for a smooth travel experience.

AirAsia said it is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.

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