“Philippine e-commerce is estimated to grow to USD 10B by 2025, approaching 8-10% share of the market’s total retail spend. E-commerce growth means parcel growth,” said Entrego President Constantin Robertz in a recent interview.
This growth has changed consumers’ behavior and outlook towards the marketplace. “Digital transformation is changing the requirements of traditional business supply chains” Robertz further emphasized.
Entrego, a technology-driven end-to-end fulfillment and logistics solutions provider in the Philippines, establishes its stronghold amidst this ever-changing industry and transformative growth.
Entrego’s experience in fulfilling the logistics requirements of the online retail platform, ZALORA has given it an advantage in understanding the needs of a digitally-shifting market. It began operations in 2013 as ZALORA Philippines’ in-house logistics platform. Entrego emerged as an independent company in 2017 as a joint venture between AC Infrastructure Holdings Corp., a fully owned subsidiary of Ayala Corporation and the Global Fashion Group, an affiliate of ZALORA.
Customer Experience
Backed with years of service, it has always kept its customer’s experience and needs as the core of innovation. “In e-commerce, the delivery experience is a core of the customer experience. It’s almost the most critical part of the customer journey because it’s usually the only touchpoint they have,” Mr. Robertz shared in an interview. “The customers of our customers, safeguarding this relationship is just as important to us as safeguarding the cargo. When you entrust to us not just your cargo but also your customers, we promise to keep it safe.”
Entrego continually strives to provide tech-driven solutions for its digital-savvy clients and customers. Today, it offers management of parcel, documents, and bulk deliveries for business-to-business (B2B) and business-to-consumer (B2C) clients, as well as freight forwarding, and warehousing. The company brings together talent and technology to deliver tailored logistics solutions that are apt to the ever-changing needs of the Philippine market.
“From offering cash on delivery when the company first started, to advanced delivery notifications via text message and push notifications to inform customers when their parcels are going to arrive, to things like same-day delivery, pick-up, and returns, it’s always been the needs of the customer that drove our service offering and our purpose. And while we definitely still have a long way to go to make logistics smoother across the board, we will always maintain this customer focus as our north star at Entrego,” he said.
Enabling and Empowering Business
In line with its goal to provide fast and reliable nationwide deliveries with value-added services at competitive costs, Entrego has widened its reach to at least 95% of the e-commerce serviceable market, expanding its network to 64 hubs that service 32,744 barangays across Luzon, Visayas, and Mindanao.
Entrego aims to empower businesses and connect them to areas across the Philippines with its extensive nationwide coverage, robust technology, and on-ground platform. Logistics solutions are now made more efficient given the visibility and control provided by digitalization and automation, ensuring the best support for our customers’ business and our customers’ customers.
Since its launch, the fulfillment and logistics solutions company has established itself as a reliable partner to various companies from industries including banking and finance, telecommunications, pharmaceuticals, retail, automotive, fast-moving consumer goods, educations, and construction. It also offers its newest logistics solutions platform, myEntrego which is aimed to enable micro, small, and medium-sized enterprises (MSME). myEntrego is a logistics solution aimed to help MSMEs reach their customers from the National Capital Region to areas across the Philippines that are covered by the Entrego network.
To learn more about Entrego, visit www.entrego.com.ph.
