CONCERT 8 Solutions (Philippines), a wholly owned local subsidiary of Concert 8 Solutions Inc. Canada, has launched YourChatTeam on the back of bright prospects for online trade in the Philippines.
Citing a report from ecommerceiq.asia, Christian Perkins, president of both the Canadian and Philippine companies, said electronic commerce (e-commerce) in the country is growing and seen to hit nearly $10 billion by 2025, “outsizing Singapore and Malaysia.”
This 24/7 real-time proactive live chat staffing service is fit for businesses in the Philippines, especially those with online footprints.
While they have established their presence on the Web, some lack the needed human resources to do online transactions with their customers, or if ever, have chatbots that are sometimes annoying to engage with.
“[So] imagine someone walks in your place of business and finds there is no one to help them. It’s no different when a visitor lands on your web site and finds they can’t get ahold of anyone. They will click around your site for a while and then simply drift away, disappointed and unserved,” said Alan Yong, CEO of the Canadian and Philippine operations.
This scenario, more often than not, will result to loss of potential clients and, eventually, sales.
“[But] imagine if you could proactively reach out to those customers on your web site at exactly the right moment, engage with them directly, and close the sale or answer their inquiry before they slip away. That’s where YourChatTeam comes in,” he said.
“By providing instant real-time communication on your website staffed by a real human, YourChatTeam can increase online sales and engagement by up to 30 percent and dramatically improve customer service—all from existing web traffic,” Perkins said.
Concert8 Philippines currently has 70 chat expert seats in a business process outsourcing facility located in Makati City.
They combine advanced analytics with live chat to proactively engage with website visitors in real time, answering questions, driving engagement and increasing sales and lead generation.
Looking forward, the company expects to grow to 500 to 1,000 chat expert seats by the end of this year.
Canada-based Concert8 Solutions offers a complete range of outsourcing services to any industry with an existing website.
These include virtual staffing, multi-platform customer service, sales and support over voice, e-mail, live chat and social media.
Currently, it has customers in the legal, e-commerce, security, travel, fashion, and medical industries.