Cathay Pacific Manila was recently honored with the Airport Excellence Award for Best Airport Performance in Southeast Asia.
The award was given to Manila due to its Excellence in Port Performance in meeting and even exceeding the team’s overall NSS (Net Satisfaction Score) target including lounge NSS and continuously improving on their station performance parameters month-on-month.
Also for being the Top Asia Miles Sign-up port by topping the Asia miles recruitment sign-up in the entire SEA region as well as Customer Engagement Excellence, by maintaining and excellent record of consistent customer engagement fostering positive interaction and relationships with passengers resulting in overall customer satisfaction; and Resilience and Operational Excellence by performing well despite the Jan 1 and May 1 disruptions due to power outage that disrupted the entire terminal.
During this time, the team navigated the challenge of these disruptions with poise, resilience, and a can-do spirit.
The award was presented during the Southeast Asia Kick-Off Conference from Jan 29-31, 2023 at Intercontinental Saigon Hotel, Ho Chi Minh City, Saigon, Vietnam 2.
Cathay Pacific Manila acknowledges PAGSS-Philippine Airport Ground Support Solutions Inc. as a valued partner for it’s Manila operations.
Image credits: Nonie Reyes