Since the Covid-19 pandemic started, hospitals have been unable to serve the needs of many of its patients primarily because these patients do not want to go to the hospital because of the fear of getting the virus. These trying times posed many challenges to Asian Hospital and Medical Center (AHMC). How will they be able to serve the needs of non-Covid-19 patients? The management came up with different ways to serve the needs of the community by continuing to raise the bar, creating different programs to continue to give excellent and compassionate healthcare services to their community.
AHMC came up with four new channels to address patients’ needs in the comforts of their homes as well giving them the assurance that they are receiving the best medical care possible. These four are the eConsults, Online Appointment System, Family Connect, and Covid HomeCare. Each has a specific purpose to address and all are geared towards the promise and satisfaction of the patient and their family.
Bringing medical experts to the world
“I can talk to my doctors, who are specialists in their fields, at the comfort of my home.”
eConsults is an online platform where patients can communicate and consult their health concerns with AHMC doctors in the comforts of their homes. It is a teleconsultation platform that keeps both the doctors and patients safe during these trying times. Patients who have used the platform have positive feedback from the experience because they can connect with their doctors simply and digitally. “I don’t worry about finding a parking space or risk going out of the house.” This is what a regular eConsults user has to say.
Doctors also find it convenient and easy to use because they are fully supported by the Asian Hospital triage team for a smooth process.
Patients need not delay consulting with their doctors to get the best treatment for their medical needs. They can visit Asian Hospital’s website and schedule an appointment with any of the accredited specialists anytime. They just need to look for the eConsults service, and Asian Hospital will do the rest.
No appearance booking
“Booking for multiple procedures is made easy. I also just go to the hospital to take the tests. I can pre-pay the procedures before I go to my scheduled appointment. It is so convenient!”
Online Appointment System, a user-friendly platform developed by Asian Hospital, is where patients can book their outpatient procedures prior to visiting the hospital. It assures them of a scheduled appointment that eliminates waiting time. Patients can conveniently book and pay for single or multiple procedures. Patients only have good things to say about their experience with the platform for it has made their lives easier when it comes to availing various diagnostic tests. “I can book laboratory tests and other diagnostic tests in one day. It saves me various trips to the hospital. Their outpatient navigation team will help you get the most convenient schedule for you!”
Patients may book their outpatient diagnostic appointments by visiting Asian Hospital’s website and look for the Online Appointment System page. Their outpatient navigation team will be on standby to assist you should you need to book for multiple tests.
Connecting families
“What you are doing helps alleviate the pain of separation for our mother, giving us hope for better days”
Family Connect is a virtual communications service that bridges the gap between critical care patients and their families in this most uncertain of times. Asian Hospital recognizes that healing is faster when patients are closest to their loved ones. With this service, Asian Hospital provides the patients and their loved ones the opportunity to connect with each other. They can participate in the virtual family conferences with the patient’s doctors to discuss the clinical care for the patient.
“It assures us that my mother is in good hands and is recovering well.”
Asian Hospital stands by their promise of compassionate care even in these difficult times
Healing at the comforts of their own home
“I was scared when I learned I have Covid-19, but I was cared for at home by the Home Care team at home. I am assured that I will be monitored by a doctor and nurse.”
Due to the uncertain surges of Covid-19 cases as well as the inaccessibility of healthcare facilities to accommodate those who seek Covid-19 care, AHMC offers its patients the option of receiving the best possible attention at home through its “COVID Home Care” services.
The Home Care Covid Program is a remote service of AHMC for asymptomatic and mild Covid patients. A team of competent medical staff is designated to manage the recovery of the patient from the virus. The patient is enrolled in the 14-day Covid Care Program where the medical services needed by the patient is packaged at a very reasonable amount. Aside from the medical consultations, the patient is assured that should they need supplies and medicines for their treatment, the Home Care team will readily coordinate this with Asian Hospital Pharmacy.
“I even have a standby oxygen tank should I need it. They help us go through the recovery faster.”
Other services included in the Covid Care Program, as well as Post Covid Care Program are in Asian Hospital’s website. They are ready to take care of patients even at home.
These channels are just some of the innovative services that Asian Hospital brings to its patients. It continues to listen to the needs of its community and drives to bring these services closer to the homes of our patients; for their safety and continued wellbeing.
Talk to us on how Asian Hospital can further help you with your medical needs. Visit Asian Hospital’s website at www.asianhospital.com.