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Indian BPO firm eyes $45-million investment in next three years

Intelenet Global Services, a leading Indian business-process outsourcing (BPO) company, eyes to invest in the Philippines some $40 million to $45 million in three years to expand its operation here.

Intelenet Executive Chairman Susir Kumar said in a news briefing on Tuesday that the company targets to expand to 10,000 employees in the next three years in the country to cater services to other markets aside from the United States and the United Kingdom.

Kumar added that the company is also looking into opening centers outside Metro Manila.

On Tuesday  Intelenet launched its new office in McKinley West, Taguig City, its second facility in the country.

The company has invested some $15 million for the new center and is expected to double the number of its employees to 4,000.

Kumar said Intelenet aims its expansion in the Philippines to serve the growing demand of its clients in Europe, as well as in the Middle East and other Asian countries.

About 90 percent to 95 percent of its operations in the Philippines cater to the UK and US markets.

Intelenet started its operation in the Philippines in 2008, serving clients from sectors of financial services, hospitality, retail and health care.

The official noted that strengthening the firm’s presence in the country will support the expansion of its services to e-commerce clients.

Currently, Intelenet caters to clients in industries of banking, financial services and insurance; travel, logistics and hospitality; health care, telecommunications; retail and manufacturing; and utilities and energy.

It has 70 delivery centers across eight countries: 59 centers in Asia Pacific (57 in India, two in the Philippines); four centers in the Middle East region (Saudi Arabia and the United Arab Emirates); two centers in Europe (United Kingdom and Poland); four in the United States; and two in Guatemala.




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