Teleperformance vows to open more sites

THE local business of Euronext-listed Teleperformance SE announced plans to create more jobs and sites in the country following the Philippines office’s unveiling on Wednesday of a bigger recruitment hub along Ayala Avenue corner Amorsolo Street in Makati City.

TelePhilippines Inc. Managing Director Travis Coates said the company is seen to hit its 16,000-mark employment in the next three to four years, following the growth of the country’s business-process outsourcing (BPO) industry.

Coates added Teleperformance would be opening more sites in the country, particularly growing outside Metro Manila.

Currently, the BPO firm has 18 sites nationwide, of which six are in the provinces. The company employs 14,000 personnel.

Coates said Teleperformance is set to open its 19th site in Vertis North, Quezon City, by May of this year.

“We’re certainly looking to grow significantly in the market, continuing to invest heavily. And we continue to look at the provincial market,” he said.

Meanwhile, the Teleperformance executive said the new tax-reform law in the country has not yet affected the appetite of its clients to outsource their services in the Philippines.

“It hasn’t impacted yet anything for us in terms of number of clients or kinds of clients. Our business continues to grow,” Coates said. “Appetite of our clients has not changed at all.”

“We are looking at how it will impact us in terms of services and kind of rates we are able to offer them,” he added, noting that the Tax Reform for Acceleration and Inclusion law has no direct effect but the second package of TRAIN “potentially has some bigger impact” to its business.

“But we’re still trying to understand how those things will impact us and how we’re able to work with the government on the right set of laws,” Coates said.

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Turning Points 2018