DPWH expands operation of hotline 165-02 in 16 regional offices

The Department of Public Works and Highways (DPWH) has included its 16 regional offices in the 24/7 Call Center Hotline, 165-02 for immediate action over complaints to regional offices. Public Works Secretary Rogelio L. Singson said that each complaint or public issue would promptly be addressed since it would be directed to appropriate field units of the department.

“We want to hear peoples’ point-of-view on the DPWH programs and projects, and policies and activities as we are prepared to listen and learn from one another,” he said in a news statement released on Thursday.

The DPWH public engagement, through Hotline Nos. 165-02, monitors and analyzes public opinion and issues, which serves as basis in the formulation of guidelines and policy improvements and/or issuances.

Aside from the 24/7 Call Center Hotline 165-02, the public may reach the department by e-mail just go to the DPWH web site www.dpwh.gov.ph, TXT 2920 short messaging system, walk-in, letter referrals, social media (Facebook and Twitter), and the media (print and broadcast) monitoring system. Operationally managed by DPWH Stakeholders Relations Service, the Call Center under outsourced contract with Pilipinas Teleserve, facilitates DPWH feedback communication with its stakeholders.