DURING the successful global launch of the all-new Croner in Bangkok, the UD Trucks executives responded to important queries from the international media representatives. We took the opportunity to raise the question as to how the company will establish its share in the Philippine market. Because locally, when it comes to trucks, we may only have a handful of known manufacturers but they’ve already established a solid presence. While it seemed difficult for the executives to come up with a convincing standpoint, then came their own principle of going the extra mile. Everyone finds it promising until we did the unexpected rounds of presentations—to know what the UD Extra Mile Support is all about.
What was presented are the manufacturer’s comprehensive set of services developed to ensure its range of trucks, including the newly launched Croner, operates and remains in optimum condition.
“Going the Extra Mile” is their brand promise focusing on fuel efficiency, uptime, reliability and drivability, while meeting today’s high standards for safety and environment, allowing UD Trucks to provide customers with the best products and services in the market to meet their business needs.
UD Genuine Service and Genuine Parts
Since nobody knows the UD line of haulers better than their very own experts, the company employs only the skilled and dedicated specialists. Also, by carrying out the services at their authorized workshops, owners are guaranteed that maintenance works have access to special tools and diagnostic equipment solely designed for UD Trucks. As for the genuine parts, these are manufactured with the highest quality and durability standards. Utilizing only the original parts also translates to long-term cost saver.
UD Mobile Workshop and Road Support
Imagine the ordeal you are about to endure when one of your trucks stalls while in transit. Or if you simply wanted to perform your usual preventive maintenance works. UD’s solution to these situations is its Mobile Workshop. Just like its authorized repair centers, it delivers preventive maintenance and minor repairs right at the customer’s location. The Road Support, on the other hand, is a fast and efficient method wherein the support team provides the repair services at your convenience to get you back on track—in the shortest time possible.
UD Telematics Services
Perhaps the most interesting presentation during our rounds, this provision is a high-tech wireless communications system. A powerful fleet management solution that connects operators with their fleet in real time and on the road situations. It provides the necessary information vital to their daily operations with confidence. What it does is integrate key features such as track and trace for the unit’s actual location; fuel utilization—to analyze drivers’ driving habits in order to identify areas for fuel savings; fuel loss alert and to alert drivers of unexpected loss due to theft or damage.
UD Driver Training
Of course, the truck’s optimum performance and handling will only depend on the driver’s manner of driving. UD Trucks believes that investing in the skills and knowledge of drivers is just as important as building the truck to be better. And with the integration of the telematics services, owners can easily monitor and follow on the required training. The available training courses cover aspects for the all-around approach.