Getting back into the good graces of your customer
BY now, everyone must have read the tragic case of Dr. David Dao, a passenger on a United Airlines flight from Chicago to Kentucky, who was violently dragged off a plane, bloodied and bruised, because he didn’t want to get bumped off in favor of airline employees. Videos of the incident taken by fellow passengers have already gone viral and with that, the reputation of the airline has crashed. (And so did its shares of stock.)
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