GLOBAL online payments firm PayPal will soon open its largest operations site in the Philippines and is set to employ 1,000 workers over the next two years.
PayPal on Monday announced it will recruit 1,000 employees who will manage its new global customer operations center in Alabang, Muntinlupa. The office there will be the largest and first consolidated operations site for PayPal in the country. It will serve the firm’s English-speaking customers when it opens later this year.
PayPal Senior Director and Country Site Lead John Nicholls said the firm chose to operate in the Philippines because it has a pool of talents proficient in English and experienced in customer service.
“The level of service and hires in the Philippines has always been exceptional—with high English proficiency and a strong pool of experienced customer-service professionals. These [talents] are exactly the type of people we are looking for to join PayPal, as we expand our customer-service offerings, providing multichannel and higher-quality support for PayPal customers worldwide,” Nicholls said.
The Alabang center will cater to numerous regions, including North America, Australia and the United Kingdom. It will also integrate customer service with business, hiring and training support functions. Employees can expect to receive robust product, language and cultural training that will equip them with the knowledge and skills necessary to understand customers, as well as the intricacies of the many international markets they will serve, the firm vowed. Nicholls said “by providing our local teams with consistent training, mentoring and leadership, we are investing in their professional development and in a better service experience for our customers.”
PayPal is a firm based in the United States that supports online payments and electronic money transfers. It has 254 million active account holders worldwide and is available in more then 200 markets, according to its web site.