IN the heart of Capiz, ePerformax officially celebrated the grand opening of its newest facility in the country.
Located at the Pueblo de Panay TechnoPark in Roxas City, this new site is further proof of the company’s continued commitment to grow and develop the Philippines as one of the leading business-process outsourcing (BPO) service providers in the world.
First opening their doors in the Philippines back in 2002, ePerformax Contact Centers and BPO was one of the first contact centers in the Philippines. The company primarily focused its operations on providing the highest levels of BPO and customer service to a select group of Fortune 500 companies. ePerformax provides support for their English-speaking customers in locations around the globe. The company utilizes voice, e-mail, chat, messaging and social media to handle customer interactions that include customer service, inbound sales and order entry, billing and account support, technical support, product and service support, web site navigation support, and travel reservations, along with nonvoice BPO activities to support clients’ comprehensive outsourcing requirements.
Teresa Hartsaw, president and CEO of ePerformax, sees the company as a long-term partner in growing and developing Roxas City.
“We want to be more than mere employers here. We want to become stakeholders in this vibrant community, as well,” she said. “ePerformax will provide long-term growth and career opportunities for all employees while ensuring there is adequate work-life balance and integration. In today’s work environment, there has to be a partnership between the employee and the company and the community to really be successful. We are very excited about being part of Roxas City and Pueblo de Panay TechnoPark, and creating a family environment and looking out for the well-being of everyone involved.”
Pueblo de Panay TechnoPark is the perfect partner for ePerformax’s goal to create a holistic working environment for their employees. Bub Ong, Pueblo de Panay President and CEO, considers ePerformax a flagship partner in the TechnoPark.
“We share the same values,” he said. “Our drive to create a welcoming environment here in Pueblo de Panay, a place where people from different walks of life can come together, fits hand-in-hand with their commitment to the local community.”
The new facility will also house an ePerformax Global Communications and Management Academy (GCMA).
“The GCMA is part of our continuing strategy to invest in our people so they are ready for the evolution in BPO services,” said Mike Tanner, ePerformax Roxas VP and General Manager. “Our industry is becoming more sophisticated and requires a higher level of professional skills. We are invested in developing our employees to grow in their careers and maximize their potential. We feel fortunate to be here in Roxas and to find such a great community of people to work with.”
Among ePerformax’s multinational company-customers is PayPal.
“ePerformax and PayPal have a mutual desire to deliver the best quality service as fast as possible,” said David Reedy, Director of PayPal. “We are very pleased to be the first company to occupy the beautiful new building in Roxas City! We are already seeing the teammates deliver a better customer experience and look forward to continued growth.”