The Department of Labor and Employment (DOLE) on Tuesday officially opened its 24/7 call center or “Hotline 1349” that is expected to ease up the reporting of queries and complaints.
Hotline 1349 is housed at the 4th Flr. of the DOLE building in Muralla St., Intramuros, Manila.
It aims to provide workers and employers with 24/7 services on all labor- and employment-related inquiries and concerns and ensure that these are acted upon immediately.
In a press briefing that followed a ribbon-cutting ceremony, Labor Secretary Silvestre Bello III said this is the agency’s response to the directive of President Rodrigo Duterte’s call to all government agencies to convey their services and programs effectively to the public.
“It is also one of the priority public service strategies of the department,” Bello said. He noted that the hotline will also attend to calls from clients inquiring about local and overseas employment opportunities, employees’ rights and benefits, working conditions, wages, labor relations, and post employment issues.
The DOLE chief further said that the hotline will entertain calls on complaints on illegal recruitment, child labor, “endo” or illegitimate contractualization, and violations on general labor and occupational safety and health standards.
All these reports will be turned over to the appropriate DOLE agencies and other government offices, such as the Social Security System (SSS), PhilHealth and Pag-IBIG.
“Kasama rin ho diyan ang pagre-report ng mga ibang nangyayaring katiwalian sa aming kagawaran (The hotline will also receive reports of corruption in our department),” he said. Meanwhile, the hotline can also be used to commend the work or achievements of the various agencies attached to the DOLE and its regional offices in responding to client concerns, Bello added.
The hotline operates on three shifts per day (6 a.m. to 2 p.m.; 2 p.m. to 10 p.m.; and 10 p.m. to 6 a.m.).
At least 10 hotline assistance officers per shift are manning the operation.
These officers consist of DOLE employees who have the knowledge and expertise in attending and making the necessary referrals on the concerns of clients.
For domestic calls, a client may press or dial 1800-8888-1349; and for international calls 800-8888-1349.
It is equipped with PLDT Cosmocall’s Managed Contact Center System.
24 comments
Dialled 1349 using my postpaid sim at it says “the number you have dialled is incorrect”. Also tried calling DOLE hotline (02)527-8000 twice for NLRC but it is just ringing (no answer).
Where are these people when we needed help????
I would like share some information about some of the recruiting agencies. Since, it is a big money market and like a mafia structure, I request to keep my name confidential
The Alhabeshi International Services Incorporation recruiting agency owned by a foreigner, is violating the Labor law of the Philippines, and human rights every day. If you will investigate the business conductions of the, agency you will find a lot of evidence to get their license revoked.
Or you just sit back and do nothing. Since, I am involved as legal counsel for some of them, I will follow up the progress made by all parties.
Right now we are also inform all the international news agencies and human right organizations about these issues, because, there are different countries involved. Since this company is registered in the Philippines. We will ask you to step in and do some investigation. It is properly a big story, which involves a lot of money and corruption.
Please, keep on your mind, human citizen trust in you and many of them are kept in Saudi Arabia and other countries under slave condition without getting there by the law guaranteed labor right protected.
I want to file a complaint in Alorica lips
I want to file a complaint in Alorica Lipa
Pyramids Int’l Human Resources, Dating Al Ahram International
(Filipino Dummy Owner)
(Violation of Anti-Dummy Law (or Commonwealth Act No. 108, as amended) was born to spell out how Filipinos are punished when they participate in evading the nationalization laws. The Anti-Dummy Las also prohibits foreigners from intervening in the management, operation, administration, or control of any nationalized activity.Filipinos who violate this law commits a criminal act punishable with 5- to 15-year imprisonment.
1. 10hrs work everyday
(VIOLATION of Art. 83. Normal hours of work. The normal hours of work of any employee shall not exceed eight (8) hours a day.)
2. NO 1hr Meal Time
(Violation of Art. 85. Meal periods. Subject to such regulations as the Secretary of Labor may prescribe, it shall be the duty of every employer to give his employees not less than sixty (60) minutes time-off for their regular meals.)
3. NO overtime pay
(Violation of Art. 87. Overtime work. Work may be performed beyond eight (8) hours a day provided that the employee is paid for the overtime work, an additional compensation equivalent to his regular wage plus at least twenty-five percent (25%) thereof. Work performed beyond eight hours on a holiday or rest day shall be paid an additional compensation equivalent to the rate of the first eight hours on a holiday or rest day plus at least thirty percent (30%) thereof.
4. NO vacation leave/NO sick leave
(Violation of Art. 95. Right to service incentive leave.
Every employee who has rendered at least one year of service shall be entitled to a yearly service incentive leave of five days with pay.)
5. DOUBLE DEDUCTION if you absent the day before & after holidays
(Violation of Art. 94. Right to holiday pay.
Every worker shall be paid his regular daily wage during regular holidays, except in retail and service establishments regularly employing less than ten (10) workers;
The employer may require an employee to work on any holiday but such employee shall be paid a compensation equivalent to twice his regular rate; and
As used in this Article, “holiday” includes: New Year’s Day, Maundy Thursday, Good Friday, the ninth of April, the first of May, the twelfth of June, the fourth of July, the thirtieth of November, the twenty-fifth and thirtieth of December and the day designated by law for holding a general election.)
6. Collecting of Processing fees to applicants which is around 7,500-15,00 pesos depends on the workers position.
(Violation of Section 2 b, Rule 1, Part 6 of the 2002 POEA Rules and Regulations prohibits “charging or
accepting directly or indirectly any amount greater than that specified in the schedule of
allowable fees prescribed by the Secretary, or making a worker pay any amount greater
than that actually received by him as a loan or advance.)
wla po sa minimum rate ang sahod nmin at marami pong extra workers sa amin wla sa minimum at wala rin benefits,pati po yng 13 monthpay nmin kinakaltasan ng utang nmin,ano po gagawin nmin????
Complain ko lang sa work ko po kasi walang contrata salary ko 300 mahigit 1 year na po ako dito sa tarpaulin printing wala din benefits sss, pagibig, philhealt, nag decide po ako na tumigil kapos po kasi ang sahood, December 2018 nka tanggap po ako ng 13th month pay, tapos nito pong hindi na ako papasok eh wala na daw pong 13th month pay.. Ano po bang dapat kong gawin?
I already filed my resignation and it was accepted by my employer (Transworld systems Inc.). I tried to retract my resignation but my Manager told me they already have a replacement for me that’s why they’re turning my withdrawal down. But after the meeting they announced that they actually don’t have a replacement for me nor open the position. I really felt offended and discriminated due to their action. I’d like to know if this something I can file a complaint with?
Looking forward for your fast response.
Thank you!
She.
Resign po ako sa company na pinapasukan ko as a regular employee.march 27 2019 nagpa clearance po ako..sabi po samin 2mos daw po makukuha ang backpay..lagoas 2mos n po wala pa din..ano po pwd kong gawin…
I want to file complaint sa agency nmin na bigla nalang kmi pina stop sa work ng wala manlang notice sa amin..tas ang masaklap pa ngaun ..ang sahod namin ni hold nila..un na ngalang inaasahan namin na hold pa nila…anu puba magandang gawin dto sa problema nmin????
how do i file a complaint against ista solutions inc in makati cuty? me and my co co-worker christine was being bullied and the higher ops even the vice president knows about it but they have no actions about it.
Accredited po ba ang Company ng equipsuor trading sa dole kac isa po ako sa empleyado nila pang 5 po ako sa nagresign dahil sa mga palakad at pangako n hind tinitupad
Pwide po ba mag reclamo sa dole kahit mag isa lng po
Matagal n buwan na rin lagi ko pong tinatanong bakit may variance palagi ang isang empleyado.pero pinaghirapan din namin yung halagang 310 na sahod per day oo sapat na mabawasan kme na aabot sa presyong hundred lang sa benefit .pero yung variance sa min dapat po ba icharge sa empleyado?
Hi po need help po mababa po ang sahod 280 at 3yrs.mahigit na po ako at mahirap mag emergency at die hard po na worker..pls.call attention DOLE il need help plssss..pls contact 09270644408 mary ann
I would like to file a complaint about SYSGEN RPO Inc. This company is big with parties, events and upper management travels and fails to fulfill their legal obligations for their employees. We recently found out that they are not paying our SSS, Pag-Ibig and even HMO on time. One of the employees got sick and went for a check up only to find out that our HMO was inactive. Even back-pay as well. It took more than 3 months to give it to the previous employees. Please look in to this. Our office phone number is (02) 812 0617. I feel like this company is unstable and about to close and will end up losing our job. PLEASE HELP US!
ma’am/sir, 7 years almost po ako s dati kong trabaho, hindi po nila sinunod yung minimum retirement benefits computation ng dole,may habol pa po ba ako?
pinakawalang kwentang hotline number ng dole bwesit kung saan kailangan mu sila sila pa yung wala.
I want to complain my Indian employer. Matagal na ako sa kanila pero wala akong benefits at 13 months pay. Kahit 13 months pay lang sana ayaw pa nila bigay sa akin. Since 2008 wala talaga.Pabalik-balik na ako sa kanila pero ang sahod ko ganun padin hindi tumataas.
Gusto ko lang malaman, may policy din ba tlga yung employer kung sino lang intitled sa separation pay? kasi daw po 10yrs. yung requirements nila. Now hindi ako nakatanggap dahil 7yrs. lang ako tumagal at ngpasyang mg.resign. Please answer my inquiries. Asap. Tnx.
NAG 8 YEARS PO AKO NUNG SEPT.20,2020 TAPOS SEP.21 HINDI na po ako pumasok dahil hindi ko na naintindihan yung patakaran sa Company namin. Tapos Nag Resign na Po ako nung August tapos N replyan nila ako pero Walang Signature Hr lang Ang Naka Perma.. Pwd Ko ba Yung Magamit..Hindi Na Po ako Uli Magpasa Ang Ibang Resignation letter…Hindi Na po ako nag Paalam Sa Company namin Na D Na Ako Pumasok ulit..PLEASE REPLY
Wala po sa minimum rates sahod nmin,,wala pong mga benefits like sss,philhealth at pag ibig…kaya nung nagkalockdown wala dn po kmi nakuhang cash assistance sa employer nmin…hanggang sa nagsara n sya at wala manlang pasabi smin kung pano n kmi
..pwd po b kmi magfile ng complaint?
I would like to complain against Asian Security and Investigation Agency Inc. For illegal dismissal.. Your immediate help are badly needed.
Good day! Tanong ko lang po kung need ba ng 30 days ang isang probationary employment na may isang 30days bago ito mag resign? Kasi hu ang nangyari urgent po ang kanyang pag resign pero di po sya pinayagan ng employer nya po.