Caloocan City launches skills training for call-center agents

Caloocan City is set to hold an 18-day seminar-workshop for its residents who want to gain “standard skills” being required today in the call-center industry.

Mayor Oscar G. Malapitan said the workshop, initiated by the city government’s Public Employment Services Office (Peso), will initially have 50 slots for deserving city residents.

The project is a joint venture of the Malapitan administration, the Technological Education and Skills Development Authority (Tesda) and the Informatics College branch in Caloocan City.

Interested applicants should bring the necessary requirements, register, and at the same time attend the orientation on March 1 at the Caloocan City Hall’s Bulwagang Katipunan.


The workshop is free. It will be held at the Informatics College Caloocan City Campus at the corner of Rizal Avenue and 11th Street.

After the workshop, the 50 students will be given Contact Center Services NCII Certificates, which will lead them to a successful career in the call-center industry.

The Contact Center Services NCII program is given free through Tesda’s Training for Work Scholarship Program.

Malapitan launched the project to help some of the city’s out-of-school youth in getting good jobs and eventually gaining a successful career in the call-center industry rather than staying jobless and unproductive for so long.

He pointed out that Caloocan City needs productive people for them to help the city progress further.

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Nelson S. Badilla started writing for various publications in November 1994 and stopped in December 2006. Then, he started teaching in various universities from 2007 to 2016. He returned to media profession in November 2014 until he joined in the Business Mirror last February this year. Badilla finished Doctor of Education, Major in Educational Management, program from the University of Rizal System (2015). He obtained his Master of Public Administration from the University of the Philippines - National College of Public Administration and Governance (2007). He first took up his bachelor's degree, AB Political Science, from the Lyceum of the Philippines and but finished it at the Philippine Christian University in Manila (2005). While writing stories for this paper, Dr. Badilla is set to teach Public Administration, Journalism, and Basic Economic courses starting this year.