Aboitiz Land’s digital ecosystem for its customers, OneVecino, has been recognized with the esteemed title of Best Online Real Estate Portal at the International Finance Awards 2023.
OneVecino is a comprehensive suite of tools and services tailored to enhance the experience of its homeowners or “vecinos”.
“Acquiring and owning a home is a multi-step, time-consuming process. OneVecino is designed with a clear goal of simplifying this process to make it accessible to Filipinos.” CEO and President of Aboitiz Land David Rafael shared.
OneVecino is composed of several key components, each designed to meet the specific needs of residents and simplifies the whole home ownership process from property search to property management. These components include:
Vecino App: A User-Centric Hub
The Vecino App serves as the digital hub for vecinos, providing a range of features to facilitate a seamless home buying experience. Notable features include virtual tours, online brochures, online reservations, and access to ORs and payment records, construction updates and virtual turnovers.
Vecino Pay: A Seamless Payment Portal
Vecino Pay simplifies the payment process for vecinos. It links out to platforms, offering multiple ways for vecinos to settle their payments.
Vecino Support: Digitized Omnichannel Customer Service
This website provides vecinos with access to a range of omnichannel customer support services such as through Facebook Messenger, Email, the Vecino Lounge at the Aboitiz Corporate Office in Cebu, and soon on Viber and WhatsApp. Vecino Support allows vecinos to submit service tickets on the website, track its history and status, access FAQs through the Knowledge Base, and utilize the assistance of Abby, the customer service chatbot.
Vecino Properties: Digital Property Management
Vecino Properties is a web application that grants vecinos access to an array of services, including community announcements, tracking of billings and payments, amenity reservations, online gate passes and submission and tracking of service requests.
The win reflects Aboitiz Land’s unwavering commitment to innovating the ways for Filipinos to find their future home.
As the platform continues to evolve and introduce new features, it is poised to further elevate the vecino experience and shape the future of real estate.
The International Finance Awards spotlights global industry leaders based on their talent, leadership, industry impact, and financial prowess. Winners are chosen by a skilled research team after a thorough evaluation of nominations, taking into account their track record and achievements.