FOR seven consecutive months this year, the Bureau of Internal Revenue (BIR), under the leadership of Commissioner Romeo D. Lumagui Jr., has achieved a 100-percent resolution rate and a 100-percent compliance rate in complaints handling. This is based on the report from the Office of the President’s 8888 Citizens’ Complaint Center (8888 CCC).
From January 1 to July 31, the BIR has received a total of 842 citizens’ concerns, which were acted upon/resolved and closed within the 72-hour compliance period, a statement issued by the BIR read.
“Said remarkable accomplishments translate to a ‘Compliance Rate’ of 100 percent on the prescribed 72-hour compliance period and 100 percent ‘Resolution Rate’ on all referred concerns within said period,” the statement added.
The Office of the President’s 8888 CCC, through its gead, Director Bernadette B. Casinabe, has expressed its appreciation to the BIR for its cooperation in ensuring that all citizens’ concerns lodged in the 8888 CCC are acted upon and resolved immediately, according to the BIR.
“Achieving 100-percent compliance and resolution rates within the prescribed 72-hour window is a testament of the BIR’s commitment to providing swift and responsive solutions to the concerns of taxpayers,” Lumagui was quoted in the statement as saying.
“I pin my hopes on our revenuers and call on them to remain steadfast in our commitment to upholding our responsibilities and serving the best interests of the Filipino people. As the agency continues to strive for excellence, we are poised to set new standards for efficient public service and responsiveness,” the BIR Commissioner added.