TIME flies too quickly for Flash Express as it marks its second year anniversary in the Philippines this August, with sterling performances and significant contribution to the country’s economy.
Apart from disrupting the local e-commerce logistics industry, the Thai company has given livelihood opportunities to Filipino entrepreneurs, provided thousands of jobs, and served the growing demands of customers nationwide.
Thanks, of course, to its wide array of services in the e-commerce logistics business category, including 365 Days Delivery, 95 percent nationwide coverage, Low Cash-On-Delivery, Easy Payment Solutions, and Advanced Logistics System.
E-commerce logistics disruptor
FLASH Express boasts of its best industry practices and improved overall logistics system backed up by its advanced tools and facilities that elevate customer experience.
In just a short span of time since it started its operations here in 2021, the logistics and courier service company has already made a mark by disrupting the online trade space.
This would not be possible without the Flash Express app and website smooth interface that make every customer’s journey easy and convenient.
At the back end are a suite of solutions, such as the Fast Hand, a compact equipment that captures the parcel’s image and records the exact dimension and weight of smaller ones; Dimensioning, Weighing & Scanning, Machine or DWS, an automated measuring tool to improve efficiency and accuracy of object size during the packaging; and iData, a handheld device for transportation and logistics operations that is integrated into the firm’s main system.
What’s more, it has a Conveyor Belt System placed in hubs and distribution centers; and Key Accounts System to place orders, encode parcel details, track and monitor booking records, call courier riders for pick-ups, and manage sub-accounts to ensure that clients have unique log-in credentials, etc.
APART from the big e-commerce platforms and the general consumers, Flash Express also caters to Filipino entrepreneurs by offering its logistics business services.
Through Flash Home, micro, small and medium enterprises (MSME) are provided with programs and business opportunities to boost their entities.
This portfolio allows Filipino entrepreneurs or business owners to maximize their enterprises by utilizing a spare room in their houses or any available commercial space as delivery drop-off sites. It has over 1,200 branches as drop-off points for the customers.
Bridging customers to marketplace
BEING the logistics provider among the top e-commerce platforms in the country such as Lazada, Shopee, and TikTok Shop, among others, Flash Express has so far implemented programs and campaigns to educate customers about the trends and best practices in the e-commerce logistics business.
Flash Express has partnered with these platforms to communicate pro-customer campaigns such as “Iwas Scam” campaign, “Todo Arangkada,” and many more.
Last month, the company was the first-ever express logistics firms in the country to discuss with the seven police chiefs of the National Capital Region Southern Police District industry issues and concerns. Also, it raises awareness on crime prevention in the e-commerce logistics sector through the Philippine National Police.
More alliances were formed with the Land Transportation Office, Bureau of Fire and Protection, Department of Information and Communications Technology, Public Employment Services Office-Bulacan, and other local government units to address all logistics-related concerns. Through its corporate social responsibility program “Alagang Flash,” it has helped several communities by extending donations to different communities in the cities of Pasig, Tondo, and Manila, as well as other provinces like Bulacan, Kalinga, Laguna, among others.
“As a member of the industry, Flash Express has continuously developed breakthrough innovations in logistics operations since we entered the Philippine Market last 2021. By then, we have fully considered the demands of the market and studied its best practices. We have quickly adapted services to different regional market cultures,” said Flash Express General Manager Peng Wansong.
“For our second year anniversary, the company intends to continue to work with employees, customers, business partners and the entire e-commerce logistics business in the future to provide sustainable opportunities locally and further enhance the Flash Express ecosystem through business-driven innovation. That’s why we wanted to make ‘2loy ang Asenso’ our anniversary brand theme this year,” he added.
Overall, Flash Express has already made a stride in the Philippines with more than 400,000 registered users of its services. The company recently recorded 10 million parcel pick-ups, making it one of the industry leaders.
All these have been achieve with its offering a nationwide service availability supported by its hubs, distribution centers, and more than 17,000 employees to back up its operations as of this month. Moving forward, the manpower will increase to 20,000 by end of the year to meet the anticipated strong market demands.