A lawmaker has taken up the cudgels of consumers receiving packages bought online and delivered by courier companies.
Puwersa ng Bayaning Atleta Party-list Rep. Margarita B. Nograles has expressed concern over the potential implications on consumer rights and safety because of restrictive policies of courier companies that prohibit recipients from opening their packages to verify the content.
Last Sunday, Nograles called on the Department of Trade and Industry (DTI) “to intervene and address this issue promptly.”
The lawmaker said courier companies and delivery-service operators should be obligated by the DTI to allow shipping recipients to inspect the contents of their packages upon delivery.
Nograles added that consumers should have the right to verify the contents of the packages they bought online to ensure accuracy, prevent fraud and protect their interests.
By imposing arbitrary restrictions, the lawmaker said courier companies impede the ability of consumers to exercise their rights, leading to dissatisfaction and potential disputes.
Nograles, however, noted the importance of a balanced approach that considers both security and consumer rights.
She suggested that the DTI should collaborate with courier companies to draw up guidelines that strike a fair balance between security measures and allowing recipients to inspect their packages without compromising safety.
“We understand the need for security measures to protect packages during transit, but it is equally vital to uphold the rights of consumers. By restricting individuals from verifying the contents of their packages, we inadvertently undermine their trust and satisfaction,” she said.
“We must find a solution that ensures both security and consumer protection,” Nograles added.