EXECUTIVES of the local business of Payoneer Global Inc. said the American financial services company aims to intensify “collaborations” with outsourcing leaders in the Philippines.
“I think it’s really important to bring together all the different stakeholders that are involved in cross-border international business so we can interact, engage, and learn from each other on how to take the customer experience to the next level,” Miguel Warren, Payoneer Regional Vice President of South East Asia said during a forum the company organized.
The BPO industry continues to be a “reliable source” of employment for Filipinos. The IBPAP also recorded a 10.6-percent increase in revenue in 2021 at $29.49 billion.
Contact Center Association of the Philippines (CCAP) Managing Director Rosario Cajucom-Bradbury noted that the Philippines accounts for 40 percent of the global customer experience market by headcount, owing to the “gold label” quality work of Filipinos.
Payoneer recently held a forum at New Clark City to discuss industry trends, challenges, and opportunities with key stakeholders.
According to Warren, the firm’s goal is “to help customers grow internationally, to go global, and to be able to help them realize ‘all the potential that tomorrow holds.’”
He claims the company is trusted by “leading” digital brands serving over 2,000 top marketplaces.
“The forum not only allowed us to understand the industry better but also inspired us to ‘take the big leap’ with [IT and Business Process Association of the Philippines] IBPAP and the whole outsourcing community,” Warren said.
He added that taking the leap means “staying true” to their goal of connecting more freelancers, online outsourcing businesses and business process outsourcing firms (BPOs) to “global opportunities.”
Telework PH Outsourcing Solutions Inc. CEO Marjorie Aviso underscored the role of partnerships especially with regard to cash flow.
“Partners make or break your future. I cannot emphasize enough how paramount Payoneer has been as a partner to Telework PH because of their ability to collect cash right away,” Aviso said.
According to its website, Payoneer offers multi-currency payment methods for BPO services.
The cross-border payments platform allows outsourcing firms to collect international payments in several currencies, via credit card and local bank transfers, among others.