THE Department of Agrarian Reform (DAR) has topped the list of government agencies for its swift response and action under the government’s 8888 Citizens’ Complaint Center records.
Because of this, no less than the Office of the President congratulated the DAR, as it was able to respond to all 451 issues and concerns brought to its attention last year.
Bernadette B. Casinabe, director of the 8888 Citizens’ Complaint Center, conveyed her congratulatory message in a letter addressed to DAR Secretary Conrado M. Estrella III.
“We are pleased to inform you that of the 451 citizens’ concerns referred to your office from January 1, 2022, to November 30, 2022, 451 tickets, or 100 percent were acted upon. We would like to commend your efforts in ensuring that all citizens’ concerns referred to your office are acted upon on time,” Casinabe said.
The 8888 Citizens’ Complaint Center was established in June 2007 to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape, as defined under Republic Act (RA) 9485, otherwise known as the Anti-Red Tape Act, as amended by RA 11032.
It also takes action on cases of corruption against any national government agency, government-owned or -controlled corporations, government financial institutions, and other instrumentalities.
Casinabe said she is looking forward “to our continued partnership in the fight against red tape and corruption.”
In a statement, Estrella expressed his deep appreciation for the compliment even as he assured all the officials and staff of the 8888 Citizens’ Complaint Center and the public, in general, that the DAR would continue exerting and exhausting all efforts in a timely manner to address issues and concerns affecting its clienteles.
“We will continue to work harder to ensure that every issue and concern raised by the people relative to the DAR’s mandate will be addressed and acted upon timely and swiftly because we value people’s trust and confidence,” Estrella said.