The Board of Investments (BOI) has recently unveiled its investment specialists tasked to assist clients and stakeholders on investment-related information and concerns through the agency’s digital platforms.
In a news statement issued on Friday, the BOI said Bordie and Vestie will soon be on-boarded in the agency’s digital platforms.
The agency added that these investment specialists are powered by artificial intelligence (AI) and natural language process (NLP) technologies.
Moreover, the BOI said, they will be appearing or popping up through a chatbot platform seamlessly integrated with the communication channels of the BOI such as the agency’s web sites, social-media pages, and other relevant mobile applications and platforms.
“The BOI chatbot platform is being developed to provide a 24/7 automated program that can interact with customers regarding investment information and concerns,” the BOI said in the statement.
“The platform is seen to improve the response/resolution time of inquiries and concerns and enhance client satisfaction. The information from the platforms serves as a listening tool for the BOI to review and analyze the profile and nature of the inquiries and concerns that are envisioned to aid the Agency in policy and process improvements,” the investment promotion agency added.
The BOI also noted that there are already online programs being implemented within the agency. One is the BOI Online Service System (BOSS) where stakeholders can transact with the agency online for various services such as application for project registration, application for availing of selected incentives, submission of reports, application for endorsement, and other BOI services.
The agency said it has also partnered with the Land Bank of the Philippines to ensure seamless payment transactions through the Link.BizPortal in BOSS. “Clients can now make payment of fees, dues, and charges in real-time in just a few clicks.”
The BOI said Bordie and Vestie, along with the aforesaid systems, will play a crucial role in advancing the agency’s ultimate goal of bringing investments into the Philippines to generate more jobs available for Filipinos.
Moreover, the BOI said these systems will also make it easier, faster and more efficient for clients to grow their business in the country.