Cebu Pacific (CEB) announced on Sunday that it canceled flights due to the volcanic activity by Mt. Bulusan which spewed ash.
The following Cebu Pacific and Cebgo flights on June 12 were canceled:
- 5J325/326 Manila–Legazpi–Manila
- 5J327/328 Manila–Legazpi–Manila
- DG6195/6196 Manila–Legazpi–Manila
- DG6111/6112 Manila–Naga-Manila
- DG6117/6118 Manila–Naga–Manila
The airline said affected passengers may avail any of the following options online, through the Manage Booking portal on the Cebu Pacific website:
- Rebook without fare difference for travel up to 30 days from original flight date. Fare difference will apply if travel period is beyond 30 days from original flight date;
- Store the amount in a virtual CEB wallet valid for six (6) months and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.);
- Refund, which may take up to 2 months from the date of request.
- Cebu Pacific is also offering options for passengers of flights touching Naga and Legazpi from June 13-14, 2022:
- Rebook without fare difference for travel up to 30 days from original flight date. Fare difference will apply if travel period is beyond 30 days from original flight date;
- Store the amount in a virtual CEB wallet valid for 6 months and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.).
“Guests must manage their flight booking online via bit.ly/CEBmanageflight up to 2 hours before their scheduled time of departure,” the airline said.
Passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website.
“For other questions or concerns, passengers may send a message via Charlie the Chatbot on the Cebu Pacific website.”