ABOITIZ-led Union Bank of the Philippines (UnionBank) rolled out last Tuesday an “enhanced” version of a digital app the lender said puts new features that will give business owners more flexibility when it comes to collecting payments from customers and managing their account.
UnionBank Vice President and SME Segment Head Jose Paulo R. Soliman said the new feature is an added payment option in the app’s “request payment” facet. Soliman said the tweak allows business owners to collect payments through a link they can send to customers. Users can now collect payments via credit cards on top of existing platforms.
He added that the app now has a dashboard designed “to improve user experience by making navigation easier, as well as improve the app’s overall performance.” The new feature is the bank’s way of addressing customer feedback related to the app’s user interface and performance, ensuring customer satisfaction, according to Soliman.
Moreover, he said the app also provides access to the lender’s digital SME online platform. This allows customers to sign up to the platform inside the banking app, providing them the ability to reach 500,000 micro-sized, small-sized and medium-sized enterprises (MSMEs) locally and globally. Customers can take advantage of registration to various business-focused webinars and learning sessions, build a free online e-commerce store and tap technology partners that would help them in their digital transformation, Soliman added.
He noted that since launching the app in January last year, UnionBank “has enabled countless MSMEs to digitize their business—from the way they collect payments, to how they meet their business banking needs.”
Engr. Justin Padilla, owner of C.E. Padilla Construction Inc., said in an online forum organized by Unionbank said the app helped him “ a lot during the pandemic because I didn’t have to go to the bank to deposit checks; all I needed to do was take a photo of it.”
“Also, the ‘request payment’ feature assisted me in collecting payments easily,” Padilla said. “We’ve been using this facility for quite some time now and it’s also convenient for my customers.”
“Simply put, it was smooth and fast,” Kenn Ong of Kloco Corp. said in the same forum.
“With the addition of the new payment option and the introduction of the dashboard to improve the overall user experience, MSMEs will now be able to do their banking needs more easily and conveniently, allowing them to focus more on growing their business,” Soliman said.