Health-related challenges, including the Covid-19 pandemic, have significantly highlighted the need to accelerate digital transformation in hospitals due to the recent influx of patients, the limited number of medical staff, and the tedious process of manual medical records.
Healthcare institutions can now scale up operations and provide quality care to patients through Globe Business’ Hospital Information System (HIS), developed in partnership with HYBrain. This product innovation introduces digital clinical records, laboratory information management and backend processes that ease accounting, finance, and overall hospital management tasks.
John Augustus Diesto, the head of the IT department at Corazon Locsin Montelibano Memorial Regional Hospital (CLMMRH) in Bacolod City, said the digital shift through Globe Business’ HIS has helped them better manage medical records, accounting systems, inventory, eClaims system, and other processes in the organization.
Formerly known as Occidental Negros Provincial Hospital (ONPH), the CLMMRH is the only end referral government hospital for Bacolod City, Negros Occidental, and the provinces of the Western Visayas region. It has a 400-bed capacity and serves as a tertiary teaching-learning hospital.
Digital acceleration
The digital acceleration is also expected to link the hospital’s 12 departments, namely General Surgery, Internal Medicine, Obstetrics and Gynecology, Ophthalmology, Family and Community Medicine, Pediatrics, Anesthesiology, Otolaryngology-Head and Neck Surgery, Orthopedics and Traumatology, Pathology, Diagnostic Imaging, and Radiologic Sciences and Emergency Medicine.
“The digital shift is difficult at the beginning,” said Diesto, citing hospital personnel have been used to manual paperwork for the medical records, accounting systems, inventory, and other procedures.
Globe Business, however, makes sure that there is a reliable technical team to provide support in the hospital’s digital journey from training of personnel to tailor fitting the systems and procedures.
“Through the hard work of the Globe Business’ technical team, our personnel at CLMMRH were able to obtain the necessary training on the use of new technology based on the requirements of the organization,” said Diesto.
Freely customized
Diesto said the integrated HIS is freely customized to suit the hospital process. The CLMMRH also included the SMS feature to enhance the communication system between doctors and nursing stations.
Globe Business’ HIS also provides end-user training for hospital personnel to ensure that staff will familiarize themselves and operate the new system. These include hands-on digital procedures such as item inventory, beginning balance, and accounting settings, which require time, while the system can be populated with data and be used.
Manelle Cousart Suyat, Globe Business Industry Marketing Head for Healthcare, said maintaining a manual records system puts patient records at risk of loss or mismanagement and is very tedious and time-consuming for our healthcare professionals. She said that with an integrated HIS in place, the digitization of records will help promote seamless collaborations between departments and physicians, while keeping patient records up-to-date. The integrated HIS also alleviates the pressure on the ground, as it allows healthcare professionals to focus on what they do best—extend their best care to the patients.
“Globe Business has always been at the forefront of digitization and a trusted partner in helping the Micro, Small, and Medium Enterprises (MSMEs) transition to their digital journey,” said Suyat.
Future proofing
She added that Globe Business has always supported future proofing their businesses and fostering better experiences for both patients and healthcare professionals alike.
Globe Business also partnered with the Bank of Philippine Islands (BPI) through the Globe Business TechLoans Loan Program to offer hospitals an exclusive term loan facility to avail of ICT Solutions.
Moreover, Globe Business’ HIS aims to support compliance of hospitals to the recent directive of the Department of Health (DOH) and improve overall patient care. Through this, hospitals can have an Electronic Medical Records System (EMRS) that can facilitate efficient services to meet the goals of DOH requirements.
This digital innovation will provide hospitals the capacity to meet the demands of increasing the number of patients, provide quality care to clients and be at par with the global standards.