Nlex Corp. said on Monday it is beefing up its customer experience initiatives this year, laying out some of its system enhancement and programs for 2022.
Nlex Corp. President Luigi L. Bautista said initiatives for 2022 include the installation of RFID early detection feature, installation and software upgrade of RFID card readers or contactless terminals, upgrade of system servers, and replacement of toll lane equipment on the North Luzon Expressway (Nlex) and the Subic-Clark-Tarlac Expressway (Sctex).
Specifically, 29 more toll lanes will be equipped with enhanced scanners and another 50 toll lanes will have new contactless terminals where customers can tap their Easytrip card to process their RFID transactions.
Once completed, a total of 217 toll lanes will now have RFID early detection features and 258 toll lanes with contactless terminals.
He added that the upgrades also include the enhancement of its system services and the replacement of toll fare indicators and lane status in 187 toll lanes.
“It is imperative for us to serve our customers well. We are innovating and adapting accordingly to improve our operations so we can provide customers with a quick and seamless experience both in our expressways and digital channels,” he said in a statement.
Nlex staff will also undergo “specialized training to level up their customer service.”
More than 119 million motorists passed through the Nlex and the Sctex in 2021.