With the pandemic drastically changing the setup in the workplace, ManageEngine, the information technology division Zoho Corp., said in its recent year-end analysis that other branches of digital technology will play an important role in 2022
“Following the pandemic, hybrid work will be an expectation if not the norm in most organizations across the world. That means cybersecurity, AI, automation, and analytics will play increasingly significant roles in organizational efforts to support this way of working,” Rajesh Ganesan, Vice President of Products at ManageEngine, told BusinessMirror.
Ganesan also revealed the company’s top 5 predictions in the IT management space for 2022.
Ganesan said 2022 will see the need for contextual analytics will rise when project managers will look for findings within the project management software to determine on how to achieve project efficiency.
“The way we train and deploy AI models is expected to change significantly in the coming year. With more sustainable techniques like meta learning, transfer learning, and causal artificial intelligence (AI) expected to complement deep learning, AI and machine learning (ML) will eventually become full-fledged, embedded elements of contextual analytics workflows,” he said.
As the hybrid work model will continue to thrive in 2022, Ganesan said the security landscape will continue to evolve due to the accelerated shift to the cloud and usage of unvetted personal devices, resulting in many organizations becoming highly susceptible to cyberthreats and insider attacks.
He added a cybersecurity mesh model, with its central principle of Zero Trust, will become more popular. The cybersecurity mesh model is a distributed approach in which smaller, individual security perimeters are built around people or objects acting as access points, thereby offering IT teams better security control.
With employees preferring hybrid work long term, Ganesan sees further changes need to be introduced in operating models to ensure hybrid work is streamlined and sustainable.
In the era of hybrid work, Ganesan said aspects like zero-touch service management that can handle machine-solvable incidents, digital experience monitoring to ensure high availability and constant improvements to end users, and increased adoption of desktop as a service and VDIs will be more important in the new operating environment.
Ganesan pointed out that the growing application of artificial intelligence, backed by operational improvements means AI will continue to further cement itself as a cornerstone in the technology architecture of organizations. IT leaders will depend more on AIOps and intelligent automation to ensure productivity or network operations will be maintained. “AIOps-driven monitoring will play a significant role in forecasting, capacity planning, combating alert fatigue, and maintaining the security posture of an organization,” he said.
Ganesan said organizations will tap the services of the managed security service providers (MSSPs) and managed detection and response providers to address the dearth of security experts.