From early seed startups to enterprise-level multinational companies, businesses of every size are always looking for ways to reduce operating expenses yet still grow and maintain efficiency. An excellent way to accomplish all those objectives is outsourcing to the Philippines. “Although there is a multitude of benefits to partnering with an offshore provider, some of the best reasons include cost containment, access to skilled labor as well as infrastructure and technology,” says Ralf Ellspermann, CEO of PITON-Global, a leading mid-sized outsourcing provider in the Philippines.
Reduced Costs
The Philippine BPO industry offers the right mix of cost containment while delivering superior services. These vendors provide lower labor costs, which has traditionally been the driving force behind the industry’s growth. An average rate of $12-14 per hour to contract with a premium outsourcing provider such as PITON-Global in Manila is 50% less than the $24-28 per hour average in the US to provide the same level of service. But it’s not just about low-cost; high-quality outsourcing companies in the Philippines can handle complex business processes that companies increasingly need to grow their business.
A Skilled Workforce
The BPO workforce in the Philippines is highly skilled, with an extremely high rate of English proficiency. The workforce in the Philippines works at a higher average skill level than their counterparts in other popular outsourcing locations, with workers having more experience and specialized skills needed for jobs across all business sectors demanding highly skilled employees. These premium outsourcing vendors attract talent from the top universities in the country, who have global competitive experience through internships and exchanges, as evidenced by companies like Amazon, AmEx, and Google building out captive operations in the Philippines specifically to tap into the country’s talent pool.
A Variety of Business Processes
Premium BPO companies in the Philippines are increasingly able to handle highly skilled business services and tasks, such as R&D support, B2B telemarketing, B2C customer service, marketing and sales processes, and lead generation campaigns, to name just a few. These vendors have experience handling highly sensitive business processes, including financial and healthcare services. They are required to meet strict security standards and compliance procedures to protect sensitive data from unauthorized access. Industry-leading providers are well-equipped to provide complex business processes as their counterparts in places like the US, Australia, and the UK. Outsourcing these services to the Philippines allows businesses to save significantly on costs while continuing to grow their organizations.
World-Class Infrastructure and Technology
Another attractive feature of outsourcing to the Philippines is the access to world-class infrastructure and technology that improves business efficiency. Many BPO providers out there provide commodity BPO services, but premium BPOs in the Philippines are different. They have real-world experience working with large global enterprises, such as Verizon or Microsoft, to manage their business processes. These BPO vendors are equipped with the latest technology, including world-class infrastructure and applications, creating a superior BPO experience for clients. Outsourcing providers in the Philippines also have their own best practices that standardize business processes, creating greater efficiencies across the board. It results in high-quality BPO services delivered at reduced costs.
“A constant challenge for an organization of any size is balancing business growth with cost containment. A great reason for companies to outsource to the Philippines is because it helps accomplish both goals simultaneously. An experienced outsourcing provider in the Philippines is a partner who can help reduce costs, scale, grow, and improve business efficiency,” says Ellspermann.
Image credits: PITON-Global