Cebu Pacific has cancelled its flights to and from Dubai from June 1 to 15, 2021 after the Philippine government extended the ban on travelers coming from the United Arab Emirates, upon the recommendation of the Inter-Agency Task Force (IATF).
Affected passengers have been informed via contact details provided in the booking. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) up to 30 days from date of departure:
Unlimited rebooking with no change fee as CEB permanently removed change fees. No additional cost as fare difference is waived if travel is within 90 days from original flight date. A minimal fare difference may apply after said period.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
Due to the high volume of requests, the process may take up to seven (7) months from date of request.
CEB will continue to operate all other domestic and international flights as scheduled.
Before going to the airport, passengers are advised to check the real-time status of flights on our website: https://bit.ly/CEBFlightStatusCheck, along with travel requirements, safety protocols, and frequently asked questions (FAQs) via https://bit.ly/CEBFlightReminders
Passengers are advised to update their contact details via http://bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.