AirAsia flyers urged to observe health, safety protocols

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AirAsia on Wednesday reminded its guests to strictly observe established health and safety protocols within the airport premises and during the entire duration of the flight as mandated by the Inter-Agency Task Force for the Management of Emerging Infectious Diseases.

In a joint Memorandum Circular 2021-01 issued on January 8, all scheduled air operators are reminded to stringently observe the advisories, orders, rules and regulations by aviation related agencies, such as the Civil Aviation Authority of the Philippines, Civil Aeronautics Board, Manila International Airport Authority, and Clark International Airport Corp. in relation to Covid-19-related protocols and guidelines.

The aviation agencies have also reiterated that those found violating existing rules can be fined from P300,000 to P500,000 for each violation.

AirAsia will strictly adhere to the allowable number of passengers per flight, as prescribed by respective local government units.

AirAsia said it has a “robust multi-layered approach” to safety from check-in to inflight. Numerous digital and contactless solutions have also been put in place to ensure a safe, affordable and comfortable guest experience.

Pre-flight advisories and travel guidelines are communicated directly to guests travelling in the near future, through email, SMS, various social media platforms, and to provide a timely reminder as guests prepare for their flight, as well as to ensure their 100-percent compliance.

AirAsia said its staff, cabin crew and members of the flight deck observe the highest level of safety at all times to facilitate the safe journey of its guests.  AirAsia Philippines CEO Ricky Isla said, “AirAsia has always been compliant and committed to all existing guidelines set by the authorities. This allows us to assure our guests to travel safely and confidently during this period.”

“Our perfect 7-star rating for Covid-19 compliance as presented recently by is testament to our commitment to always go above and beyond to ensure the protection of our employees and our guests.”


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