Low-cost carrier Cebu Pacific (CEB) said it continues to process the high volume of refund requests due to Covid-19 related flight cancellations.
“We have refunded an additional P300 million since our last update, for a total of P2.7 billion, and are currently processing refund requests filed in June,” CEB said in a statement.
To ensure CEB continues to provide affordable and accessible air transport services in the years to come, the carrier said it has been working on raising fresh capital.
“Rest assured, we remain fully committed to close off pending refunds at the earliest possible time. Updates will be provided to our passengers once their requests have been processed.”
CEB said they understand how difficult this situation is for everyone. “We sincerely apologize for the delay. As the aviation industry gradually restarts and reshapes amidst this new normal, we hope for your continued patience and understanding, as refunds may still take up to six months from the time the request was filed.”
CEB said, it is continuously enhancing its processes for a better overall customer experience. “Thank you, everyJuan, for your support in this unprecedented and challenging time.”
4 comments
pwede po mag tanung? mag travel po kami ng dec. davao to manila my kasama po akong dalawang bata 3yrs old at 10months. anu pong requirements? plsss rply. kailangan paba namin ng swabtest at mag quarantine pag dating ng manila.. kahit my kasamang bata???
I request for the refund june they said i will received by october untill now i check my credit card nothing was back
Thieves! April 2020 I requested this and you have lied to me for 7 months. And now telling me July 2021. No escalation process. No complaints team. As a customer just get screwed. Never to fly with you thieves again. Worst customer service in history.
Bat ganun nman ang policy nio nag book ako ng tiket month of jun 2019 pinarefund k ng july hanggang ngaun wala padin kaung refund ubod na kau ng delayed at kng anu anu pang policy nio na pahirap sa mga pasahero dpa kau marunong magbalik ng refund maawa nman kau ba..