SSS services at your fingertips through Text-SSS facility

IN 2019, some 70.7 million Filipinos have access to the Internet through their mobile phones and SMS or text messaging exploded, which made our country the “Text Capital of the World.” By 2025, Filipino users are expected to reach 90 million given the current trend and situation brought about by the Covid-19 pandemic.

Unlike in the 1990s, when only businessmen and corporate executives can afford to buy a cellphone due to its prohibitive price, nowadays even an ordinary worker can afford to buy one as it has become a necessity for communication and other purposes. As cellphone models and units evolved through the years, prices became more affordable.

In the time of the pandemic, mobile transactions are preferred. We can do a lot of things using our cellphones, such as ordering food, transferring funds through online banking, online shopping, and other important services that include government transactions.

This is where the Social Security System steps in by utilizing its Text-SSS facility, which was launched in February 2010 to provide key information to its members.

The “Text-SSS” facility is a text-based information service that allows SSS members to inquire regarding their Payment Reference Number (PRN), contributions, status of their loan applications, loan balance, benefit claim status, documentary requirements in filing benefit and loan applications, membership registration, member’s record, and to locate the nearest SSS branch.

Due to its increasing membership and to decongest the branches nationwide, SSS incorporated in said facility more services such as verification of member’s contributions, loan balance and claim status, with a minimal fee of P2.50 per text for Globe, Smart, and Sun Cellular subscribers. This helps our members keep track of their records at the tip of their fingers, anytime and anywhere, 24/7, without going to our offices.

To register with this SMS facility, the member has to type SSS REG <SS Number> <Date of Birth MM/DD/YYYY> (e.g. SSS REG 031234568 12/25/1987) and send it to 2600 for Globe, Smart and Sun Cellular subscribers. After successful registration, the system will send a text message specifying a system-generated member’s Personal Identification Number from 2600. Members must keep in mind their respective PIN since they will use it in other Text SSS transactions.  The instructions in using this alternative text-based facility were simplified. However, members need to be cautious when typing the keywords before sending their text queries to 2600.

After the launching of its 63rd Anniversary theme—Responding to the Times through Express Services—on September 1, 2020, SSS continues to provide simpler, faster and more convenient means of facilitating its online and digital transactions with employers, members, pensioners and beneficiaries. Aside from online viewing of membership and contribution records and updating of contact information, employed, self-employed, voluntary, overseas Filipino workers, and non-working spouse members can also submit salary loan, calamity loan, unemployment benefit, retirement benefit and funeral benefit applications. Meanwhile, submission of maternity notification online can be done by self-employed, voluntary and OFW members. They can also generate their PRN and register their valid disbursement accounts via the Disbursement Account Enrollment Module. Employers, on the other hand, can submit their R1A or report of newly hired employees, sickness and maternity notification, and Sickness Benefit Reimbursement Application, certify their employee’s salary loan application, register their disbursement account under the DAEM, and generate PRN as well.

We believe that this value-added service will greatly help the system to expedite members’ queries and concerns and that all of us can proudly say that SSS always prioritizes serving its members, anytime and anywhere, 24/7.

Aurora C. Ignacio is SSS president and chief executive officer.

We welcome your questions and insights on the topics that we discuss. E-mail for topics that you might want us to discuss.



  1. Nag register ako at successful naman, pero pag mag log in ako, hindi ako maka log in pakitulungan naman po ako please gusto ko sana malaman ang PRN ko para sa pagbabayad ko ng Contributions ko monthly at guso ko taasan ang hulog ko… Gusto ko din makita ang mga contributions ko noong nakaraan, help me please.

    Thank you very much

    1. Wala kwenta ang aps ng sss e un installed namin ang sa amin. Ng una okey xa pero ng huli ayaw na mg open kahit anong gawin mon. Iwan kong ng scam ba sila or what kasi bigla nalang dna mabuksan ang aps kahit mgpalit kapa ng password wala

  2. Maam ngregester napo ako sa ako retirement ng success na man po cguro mga 2 buwan na po ng online sa ako application for retirement. Nang mg log in po ako hindi po makaopen paano ko gagawin maam para malaman ko kung approve na po aking retirement application. Maam pls tulongan nyo po ako.

  3. Pakitang tao na naman yan. Ako nga isng buwan na ying email ko onlineservice nila, WALANG SAGOT. Txt pa kaya? This is just another attempt to cover up their INEFFICIENCY.

  4. Mga buset kayo,puro kayo pahirap sa mga membro simplehan nalng kc proseso,un surviving pensioner kagulo na naman kulang kayo impormasyon,tinapat nyo pa pandemic kailangan mga matatanda pension,pending dami tanong eh may existing record naman kayo lahat, fill up na naman anik anik,di na kayo kakatuwa,bakit pag mag contribution wala dami verification, kahit sa mali tao ma credit,ok lang,pag benifits haba proseso,no offense meant tingnan nyo lang oras inuubos at hirap mga membro sa mga basic inquiry lang? In my lifetime maramdaman sana un ease of doing a transaction sa inyo SSS!!!

  5. Please kindly give me an update about my Unemployment Benefit Claim which was filed almost three months ago. I have sent a lot of emails, txt and message thru fb but I did’nt here anything from you. I think it is not fair if you’re trying to ignore us being an active OFW member this time I really need that benefit please otherwise #raffytulfoinaction to wake you up…

  6. Dear Madame President,
    I hope you will consider my comments as a matter of constructive criticism that will help you install a more efficient system that will help SSS provide better services to us members.
    1. Please train your front line staff to be more customer friendly than just being an ordinary employee who just want to perform their daytime jobs. Masyadong nagmamadaling paalisin ang member sa harap nila kahit meron pang gustong itanong. Train them to be more creative in dealing with members.
    2. It takes a very long time to consolidate records of contribution inspite of the fact that you have records. Moreover, you require members to submit records of remittances coming from employers. This only means that you do not have confidence in your recording system though transactions are all computerized. What is the essence of computerization if your staff requires members to submit documents that will authenticate their contributions.
    Thank you very much.

  7. Good day,
    I hope you can help me, dahil Po Hindi ma approved Ang request to extend my pension for disability since we are in Pandemic issue, di Po kmi mkalabas para makuha Ng new requirements including new diagnostics from my Doctor’s. At ang Alam ko din Po nag bigay si government ng extension para sa mga pensioner na mag submit Ng Requirements into the quarantine is over or for further announcement. Under Partial Disability Pension Po ako at need ko po Ng Financial support lalo Po ngauong panahon Ng pandemic. Sana Po matulungan nyo ako.
    Salamat Po.

  8. Useless po ang online at saka SMS ano po gawin ko sa pin k e hindi naman masagot ang queris k. Ang on line naman ilang beses na akong nag registet hindi daw pwedeng ideliver dahil tulog yong postmaster nyo. Ang labo talaga ng sss pahirapa. Naeestress na kami kakolikot ng phone ilang oras na wala pa rin. At ang pention k hindi k pa rin natanggap ngayonpaano k ngayon mabili ang gamot k.

  9. Good day:,
    I hope you can help me , regarding my sss contribution 15days deducted po ako, nagtaka po kasi ako bakit my mga months na hindi nag appear sa system po when i check true online. Paano ko po ba yon ma complain , wala po kasi mapakita sa amin ang book keeper namin po.


  11. bakit naman ganun nag renew aq ng salary loan binawas naman dun pati yung calamity loan sav magkaiba yun asan yun 24 months na payable para sa calamity loan???

  12. Meron sna ako itanong tungkol sa loan ko nka loan ako 2011 pero nbayarn ko ng 2015 tapos ng loan ko ulit nuong 2017 bakit ang laki ng bayaran ko ko ngayon umabot na ng 73 ,000 bakit ganon na sa akin namn pera yun pki suyo lng po ilgay ko pangalan ko doloroso E gutib at yung sss # 0949521-0

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