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Concentrix PHL to recruit displaced tourism workers

CONCENTRIX Philippines, a leading business-process outsourcing (BPO) company, will be making available over 10,000 jobs nationwide, with an eye on hiring a number of displaced tourism workers.

At the virtual presser of the Department of Tourism (DOT) and Concentrix last Friday, company vice president for delivery shared services Amit Jagga said, “For the next three months [job] opportunities are actually running into literally thousands…. So it’s difficult to pinpoint a number [of jobs specifically for displaced tourism workers], but we plan to hire more than 10,000 people in the next two months itself. And therefore we are looking at large number of people and given that, we will have specific virtual fairs for the people who are displaced in the tourism industry.”

The online press briefing was held to launch the virtual job fair  “Mabuhay! Partnership: Overcoming Adversities Through New Opportunities,” a partnership between the DOT and Concentrix Philippines. “Concentrix operates in over 40 countries across the world, and the Philippines is our bedrock when it comes to investments. More than 30 percent of our staff from a global perspective is actually from the Philippines,” Jagga underscored in his opening remarks.

He noted that workers in the hospitality industry are among the best candidates for BPO jobs. “[The] two big skills that the people in the hospitality industry bring is one, their ability to interact with foreign nationals because there’s so much tourism that comes in from an international perspective into the Philippines, and second, is their customer service orientation. Customer service orientation is the bedrock of success both in the tourism industry, as well as the BPO industry.”

Also, the displaced tourism workers can get short-term work for about three to six months, to long-term jobs, depending on their situation. Part-time work is also available. He said customer service jobs are the “strongest fit” for displaced tourism workers.

Concentrix has over 85,000 BPO workers in the country, and has been on a hiring binge, despite the Covid-19 outbreak, said Jagga, as the company has been able to adapt many of their services to a work-from-home situation.

The company trains workers for three to seven weeks before actually deploying them at their actual work stations. Training centers are located in Metro Manila, Baguio, Clark in Pampanga, Laguna, Cebu, Bacolod, Davao, Cagayan de Oro and Naga, Camarines Sur.

According to DOT Assistant Secretary for Tourism Regulation, Coordination and Resource Generation Ma. Rica Bueno, there are 9,697 accredited enterprises as of August, with an estimated 182,000 workers affected by the pandemic, “because most tourism businesses are not open yet.”

Tourism Secretary Bernadette Romulo Puyat hailed the partnership with Concentrix Philippines as a “timely blessing for affected tourism workers. Our tour guides and frontline service providers certainly have an edge, especially those who speak foreign languages, as they find work in the BPO industry while tourism operations are still limited.”

Through the partnership, the DOT and Concentrix will be opening posts for customer service representatives, technical support representatives, frontline/specialists, supervisors, trainers, managers, and others for the human resources and recruitment, finance, IT, and marketing sectors. These are all applicable for on-site and work-from-home setups in light of the new normal.

“Both the tourism and the BPO industries are people-oriented. We believe in your talent and skills, and we know you will rise above this crisis through this new and exciting undertaking,” said Romulo Puyat.

Applicants must be at least high school graduates, can comfortably converse in English (knowledge of a foreign language is a plus), have good computer skills, have problem solving skills, and have a pleasant personality especially when dealing with multiple concerns.

The hiring process will be completed in less than 24 hours after a series of online interviews and assessments. Hired applicants will be compensated while on training.

The virtual regional job fair will be on September 22, 24, 29, and October 1 for Luzon Cluster; September 17, 18, and October 1 for Visayas Cluster, and September 15 and 16 for Mindanao Cluster.

The registration links for the said job fairs will be announced at the DOT and Concentrix Philippines Facebook pages.

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