BOC wants to speed up release of parcels

The Bureau of Customs (BOC) said it has distributed information materials and guidelines to customers to speed up the release of parcels and shipment.

The fliers outline the steps needed to properly claim and release parcels from the BOC Central Mail Exchange Center and other bonded warehouses.

Among the requirements are the proper way of filling up the postal declaration form, ways of tracking parcels, a brief explanation of Customs processes and steps to be taken in case the parcel is subject to duties and taxes, or needing permits for regulated items.

The fliers include warnings on scams made by unscrupulous individuals where one is lured to pay supposed customs charges to release the parcels or packages sent by a chatmate.  It also contains the Frequently Asked Questions (FAQ) section, which provides information on common issues and concerns.

The information drive campaign conducted for the stakeholders is in line with the directive of Customs Commissioner Rey Leonardo B. Guerrero to improve all processes for faster clearance and enhance stakeholders’ engagement while promoting transparency and good communication.

District Collector Mimel M. Talusan said providing necessary information to stakeholders is important as it would ensure a quicker and more efficient process in the release of cargoes and packages.

She added that more information on Customs’ process promotes transparency on the part of the Bureau of Customs and is in line with Commissioner Rey Leonardo B. Guerrero’s thrust to provide better government service.

The Port of NAIA remains one with the rest of the Bureau of Customs in developing more initiatives to provide information to the public and promote ease of doing business as processes are geared more towards the promotion of zero contact and automation, Talusan said.


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