The Philippine National Police (PNP) launched on Wednesday the PNP Helpline 16677, a communication hot line dedicated for public assistance and response in support of police operations, notably during the quarantine period.
PNP chief Gen. Archie Gamboa said the project ensures police’s quick response to urgent issues and concerns from the community related to the implementation of enhanced community quarantine (ECQ) and general community quarantine (GCQ) that characterize the “new normal.”
The Helpline 16677 was launched in partnership with the Philippine Long Distance Company.
The PNP Directorate for Operations-PNP Command Center (DO-PCC) will be serve as the communication hub for ECQ and GCQ concerns, aside from its daily monitoring system relative to police operations and updates on law enforcement.
The PLDT, one of the country’s top communications service providers, donated 52 units of mobile phones with load, 30 units of pocket Wi-fi, 100 pieces of P300 worth prepaid cards, Enterprise SMS Messaging Suite and PNP Helpline 16677.
“Within the month, the DO-PCC was able to complete all technical and administrative requirements for this new communication system, from coordination with PLDT, system configuration, setup and testing of the 16677 platform,” Gamboa said.
“The intention of the platform is to provide a communication medium for the public to raise their issues and concerns relative to the implementation of rules and ordinances under ECQ and GCQ,” he added.
The PNP chief assured that the PNP Helpline 16677 will provide a 24/7 hotline service which is connected to a trained team that will respond to the issues and concerns raised by the public.
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