Budget carrier AirAsia said passengers with flight bookings departing between March 23 and July 31 can now choose between a Credit Account with a two-year validity period or unlimited flight changes for flights departing up to October 31.
All Credit Accounts previously issued for coronavirus disease 2019 (Covid-19) related disruptions will also be provided with an automatic extension of validity up to two years for future travel.
The airline said options available for guests with eligible bookings are:
Unlimited flight changes: Change to any new travel date before October 31 on the same route for an unlimited number of times without any additional cost subject to seat availability; or
Credit Account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (two years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
The airline said guests can refer to the Covid-19 guide for step-by-step instructions on how to use the airline’s AI chatbot AVA on support.airasia.com or airasia.com to make their selection.
AirAsia said within the next few weeks, the validity period of all unused Credit Accounts issued to guests affected by Covid-19 travel disruptions earlier will also be automatically extended to two years.
For group bookings or those made with travel agents, the airline urged customers to refer to their respective booking agent for further assistance. AirAsia said it is complying with advice and regulations from local governments, civil aviation authorities, global and local health agencies, including the World Health Organization.