Security Bank responds to effects of pandemic

Security Bank on Thursday said it has implemented several measures to help their customers access its services while Luzon is under enhanced community quarantine (ECQ) due to the coronavirus disease 2019 (Covid-19) pandemic.

The bank said most branches will be open to serve its customers. Bank cars, it said, have been deployed to ferry employees from selected points to their branches of service.

“It is crucial for us to keep in touch with our clients, especially during the enhanced community quarantine, because we know how important banking services are,” the bank said in a statement.

As it understands that the availability of cash is crucial for its customers at this period, the bank said it has waived all ATM transaction fees until further notice. “This means that any Security Bank account holder may withdraw at any ATM without fees or charges. We closely monitor our 846 ATMs.”

To ease the plight of borrowers and help them maintain a good financial standing during this time of public health crisis, the bank said it has extended due dates for all loan and credit card products without any interest or penalty.

“This will allow our clients to preserve their good credit profile without burdening them to settle due payments immediately,” it added.

The bank said it has also partnered with 88Tuition, a Singapore-based learning company, to provide parents and guardians free access to quality video-based education materials for kids.

“Free access to learning courses is available for primary and secondary students until June 30. This is our way of helping parents across the country manage their work and other responsibilities while ensuring that their kids are safe, productive and actively engaged at home,” the bank said.

The bank said it encourages its clients to use its online banking services. It advised customers to take “extra precaution” in online banking and be vigilant against phishing attacks and other malicious or fake emails and websites.

“Remember, we will never ask for your sensitive information such as bank account details, credit card information and passwords,” it said.