We are standing on the cusp of the Fourth Industrial Revolution. Converging industries and shortening product lifecycles in today’s modern world are forcing companies to aggressively innovate and constantly transform. Driven by rapid technological innovations, both physical and digital worlds are merging, resulting to shifts in the way corporate real estate is evolving. Organizations globally are challenged to adapt sustainable ways tailored-fit to the operations in achieving a balance between the people and technology.
In the recently held “The Future Summit of the Urban Land Institute”, JLL PropTech director Jordan Kostelac opened the forum by highlighting the importance of balancing the co-existence of humans and technology in the workplace. Jordan explained the realities happening in most workplaces today, particularly the digitization in processes and jobs. Furthermore, Jordan emphasized that digitization has advantages and several positive attributes to organizations without having to lose the human factor.
JLL, the country’s leading corporate real-estate consultancy firm, continues to endeavor tech-driven projects to deliver global-quality of work utilized by JLL employees for the growing needs of clients. Jordan takes pride in JLL’s workplace strategy into making technology work for its employees to ensure that services are delivered conveniently.
As a response in the rapidly changing workplace, JLL advocates “The Future of Work”, where it envisions a sustainable outlook on the evolving work environment focused on the overall human experience thriving in a digitally advanced job setup.
Human experience should be the priority in building a tech-driven work environment. JLL’s vision of the Future of Work provides a better understanding on how industries must transform to remain relevant and admired while creating impact to the next generation.
According to JLL’s research, the Philippine industries must be equipped with future-ready organizational approaches to maintain growth in its performance, specifically among the employees. JLL cites the Philippine business process outsourcing (BPO) industry, which employs 1.2 million people, as one of the most prominent sectors that may face several disruption factors, particularly the robotic process automation (RPA).
The RPA is predicted to have a significant impact on jobs held by humans in the next five years, wherein the automation of jobs will take over customer service resulting to major reduction in the number of employees needed for operation. As reported by the International Labor Organization, about 89 percent of BPO workers in the Philippines are at high risk with the imposition of job automation.
JLL further adds that innovation in the traditional business models may be deemed as a challenge for organizations that continue to function in silos, especially when collaboration is highly fostered among employees across industries, making jobs effectively and efficiently accomplished. JLL expects that these challenges will bring positive changes to various industries that can embrace uncertainty, turn disruption into opportunity, and take clear and collective action.
1 comment
Totally agree! In this Digital Age, the Future of Work consists of both the human workforce and the digital workforce (powered by fast maturing technologies such as Robotic Process Automation and Artificial Intelligence) collaborating together to achieve business goals. There will be jobs that are uniquely human, e.g. customer service office. Likewise, certain roles such as data entry clerk may be more suited for machines.