Once a developer has closed the deal with a homebuyer or investor, an equally important task remains, and that is to make the unit owner feel that they made the right decision. And this should be felt in the daily living experience—through a safe and secure environment, the ready availability of facilities and amenities, and an overall atmosphere of convenience and comfort.
Those who live in condominiums as a primary residence want to make sure that their home serves as a lasting store of value; while those in the market for investment naturally want to enjoy high and consistent rental potential. This is where property management plays a crucial role in helping meet all these expectations.
The challenge is even greater for high-end condominium developments, where standards are stricter and operational demands are more exacting. At Pacific Plaza Towers, for instance, property management remains a critical aspect of maintaining its high market value.
As one of the most iconic high-rise residences in the country and a pioneering vertical community in Bonifacio Global City in Taguig, the standards Pacific Plaza Towers has set for property management of an upscale condominium endures even more than 18 years since the development was completed.
Just what does property management entail? It primarily involves looking after the condominium as a physical structure or asset. This covers the usual tasks of ensuring that the common areas, facilities and amenities are all clean and in working order; and that the building’s technical and operational aspects are running smoothly at all times.
At the same time, property management also means providing a safe and secure environment. In Pacific Plaza Towers, for instance, residents enjoy a wholesome and friendly community atmosphere. The condominium recently underwent a renovation of its amenities such as its pool, jacuzzi and garden area—creating a landscaping masterpiece that residents and visitors alike compare to a resort-like environment.
It is this intangible factor of a warm and welcoming community that ultimately sets condominium properties like Pacific Plaza Towers apart and that enables it to keep its prestige, more than mere market factors of location, price or amenities.
More so, key to having an effective property management is an efficient and trustworthy staff. Aside from technical expertise, the dedication and commitment of each team member to their respective duties are essential. Since property management staff are also privy to the activities of unit owners and the entire community, personal integrity is a non-negotiable trait.
For this reason, the management of Pacific Plaza Towers takes a proactive approach in both implementing a strict code of conduct while at the same time rewarding excellence through incentives and bonuses during regular performance reviews. The management is constantly improving and professionalizing its team, comprising all staff including rank and file employees.
The value of the real estate market is largely hinged on the capacity of property management to take care of physical assets and to provide outstanding customer service. As such, together with the steady growth of the real estate industry, the allied industry of property management continues to expand and evolve as well.
It is a challenge for property management professionals and workers to constantly improve their skills, capabilities and know-how, as well as enhance their customer service orientation to keep up with the demands of the sector. In many ways, excellence in the field of property management ensures the steady growth and expansion of the real estate industry.