MACTAN, Cebu—GMR Megawide Cebu Airport Corp. (GMCAC), the operator of the Mactan-Cebu International Airport (MCIA), has aligned with the Mactan-Cebu International Airport Authority (MCIAA), to ensure a safe, secure and comfortable travel for passengers using the airport during and after the All Saints’ Day and All Souls’ Day holidays.
MCIA has implemented the Oplan Ligtas Biyahe-Undas 2017 starting on October 25 until November 7 in anticipation of the influx of arriving and departing passengers on November 1 and 2.
Under the plan, MCIAA has measures in place needed to provide security and safety measures appropriate with the increased activities and operations in the airport.
“All security and safety units are placed in heightened alert status for a sufficient 24/7 manning of security personnel and to guarantee immediate response to any untoward incident within the airport during the holiday period,” MCIAA General Manager and CEO Steve Yuhico-Dicdican said.
“In the coming days, we are anticipating an increase in the volume of passengers traveling with their families. In observance of this solemn and deeply rooted tradition, we are ensuring to provide an efficient service for them so that they can proceed to their respective destinations comfortably and safely with their families,” GMCAC Chief Executive Advisor Andrew Harrison said.
Since October 25 help desks jointly manned by customer service executives, security personnel and medical staff were put in place at the domestic and international arrival areas to provide assistance to passengers returning home or visiting Cebu and other provinces.
Meanwhile, airline operators, including food and beverage and retail concessionaires, have agreed to implement the efficient processing of passengers to avoid heavy queuing, especially at the check-in counters.
Passengers are advised to confirm their flight details with their airlines before going to the airport and are encouraged to use the online check-in facility or the self-service check-in kiosks for a more convenient check-in process.