THE Cebu Chamber of Commerce and Industry (CCCI) hosted a miniconference, entitled “Shaping a New Workforce: 2nd Industry-Academe Consultation Workshop”, at the Cebu City Marriot Hotel on April 25.
Over 100 participants from the industry and academe took part in the activity, which aimed to address the job-skills mismatch between industry needs and the academe. CCCI Trustee, Academe and Industry Committee Chairman, Fr. Dionisio Miranda, SVD (USC president) emphasized that if industries won’t invest in the educational system, they won’t get the kind of labor force that they would need for their companies.
He informed the business owners that in the next couple of years, businesses will not be sourcing their entry-level jobs from college, but from the K to 12 Program.
In this shift, industry and academe are required to be prepared for adjustments. Thus, he highly encouraged a strong connection and collaboration between both sectors to avoid industry-academe skills mismatch.
The Shaping A New Workforce is an Industry-Academe Consultation Workshop that aims to aid academe meet the industry’s needs by making sure students are well-prepared and equipped for the industry’s work force. Concerns, like how the national educational reforms affect the work force, and how the industry and academe could work together to prepare the senior high-school students for labor, were tackled by participants through roundtable.
Results of the discussions were processed by the CCCI Industry-Academe Committee through the Cebu Business Month Division on May 11, at the Primary Structures Educational Foundation Inc. – School of Knowledge, Industrial Labor, Leadership and Service (PSEFI-SKILLS) along General Maxilom Avenue, Cebu City.
The output is expected to be presented during the Entrepreneurship Conference this June.
Meanwhile, customer-service excellence has always been and will always be one of the critical competitive advantages for any business, which CCCI has seen this need to be addressed, disseminated to all economic drivers to continue propelling business growth.
CCCI, in partnership with Creative Magnate Institute, will offer a World Class Customer Service public seminar on May 17 and 18, at Golden Prince Hotel and Suites Cebu. The public seminar will be graced by the presence of international speaker Padma MangharamSiap. Padma has helped many organizations increase their productivity through fun IQ and EQ balanced programs based on specific organizational needs.
This World Class Customer Service program not only provides the skills, but creates the right mindset to ensure implementation and consistency of a customer service culture, so that it is ingrained. This program will also enable the participants to understand the customers, anticipate, meet and even surpass their expectations.