SOFTWARE and services provider Amdocs Ltd. announced the launch of its industry-specific digital intelligence platform the firm calls “aia”.
The multinational corporation headquartered in Chesterfield, Missouri, explained that aia implements business logic to automate and modernize a service provider’s business, enabling the “self-driving telco” . Amdocs said aia fits telcos because it’s a business that can auto-adapt, using real-time data to feed processes and take action.
Amdocs, formerly Aurec Information & Directory Systems, said the platform combines business processes with artificial intelligence (AI) and machine learning capabilities from other platforms.
“Imagine a world where your business intuitively understands your customers’ needs and automatically adapts to address them, where service providers embrace cognitive learning within their operational strategies, boosting customer experience, dynamically managing the product catalog and optimizing increasingly complex networks,” Amdocs Chief Marketing Officer Gary Miles was quoted in a statement as saying. “[The] aia will make that world a reality.”
According to Amdocs, high-quality data accessible in real time is used by aia to continuously make predictions, automate decisions and manage conversations directly with customers. “With its self-learning capabilities, aia constantly adapts to changing dynamics, achieving optimal business results,” the company said. “Working across the broad Amdocs portfolio, aia has the ability to enhance more than 50 operational business processes.”
“Machine learning and artificial intelligence are becoming increasingly important elements to any communication service provider’s big data strategy,” Cloudera CEO Tom Reilly was quoted in the statement as saying. “This real-time data environment allows them to accelerate and scale their industry-specific digital-intelligence programs to ensure that they can greatly improve predictions, like customer churn, network failures and even cyber-security anomaly detection.”
“The relevance of AI for service providers is very real and they get it; the question is how quickly they can act on it,” Miles added. “By injecting intelligence into our portfolio, aia gives them a pragmatic and straightforward way to embrace AI into their business.”