COMPANIES or individuals who do business at the Manila International Container Terminal (MICT) can soon make all port-related payments online that aims to facilitate trade transactions.
The MICT is preparing to implement the second phase of the ACTS Billing System, that allows customers to pay their port charges online. “This will soon give you an option to transact remotely and to no longer require coming to the port,” MICT told port users in an advisory.
Launched in April, the billing system enhances the customer payment experience by cutting the procedure into five quick and easy steps.
Self-service kiosks are provided at the billing lounge, where processors can now lodge in all shipment details and get their queuing numbers. Once number is up, they simply go to teller to pay and get their receipts and gate passes.
Apart from an improved billing system, the MICT is also developing an enhanced version of the client dashboard that allows customers to have a complete real-time status on all their cargoes in a single-window view.
“Selected customers will be given access to a secured portal where they will be logging onto to retrieve these data. This will also allow you to generate statistics/reports that will show your KPIs [key performance indicators] to further assist you to improve your transactions at the terminal,” it added.
This month MICT launched the mobile app device that features track and trace, and customer support. This is available for download on both iPhone and Android phones.
Its features include MICT services and initiatives aimed to benefit port users, including MICT billing calculator, vessel berthing schedule, export empty allocation, MICT EYES that provides live video streaming of port gates, and electronic platform terminal appointment booking system. MICT is one of the three ports in the Port of Manila mainly handling international containerized cargo. It is the Philippines’s largest international container terminal today in terms of volume and capacity.