CHIANG Mai, Thailand—Working as an information technology (IT) specialist now demands evolution and adaptability that is as unprece-dented as it is challenging, experts said at the IBM Asean Service Management Summit that opened in this city Monday.

IBM executive consultant for service management strategy and planning for global technology services for the Asia-Pacific region Michael Shallcross said that the chief information officer (CIO) of any given company and the IT team working under the CIO now have to look at “service management” as well as IT support and services delivery. “Managing IT is a team effort—more than one person is needed to serve the needs of several diverse areas in a business,” such as administration, sales, marketing and, of course, IT.

 “The enterprise of the future is hungry for change,” Shallcross said, adding that this means that companies and company CIOs and IT teams “must be innovative beyond customer imagination.” Business is now “globally integrated,” thanks to the Internet and other information and communications technology (ICT) tools. However, such a dynamic environment is “by nature, disruptive because it is constantly changing.”

What businesses need to keep their competitive edge, he noted, is for their IT departments and CIOs to make sure they can conduct “end-to-end monitoring and control” of IT services.

A CIO in this day and age, he added, “must also be an environmentally-responsible and socially responsible leader within his or her organization by ensuring that all IT resources are efficiently maximized to reduce waste and carbon emissions. The CIO of today also has to rethink operation models, such as shared services and centralized operation models.”

METRO Pacific Investments Corp. (MPIC) is considering the possibility of widening the public’s ownership in First Philippine Infrastructure, Inc. (FPII), a listed company it recently purchased from the Lopez group.

IT demands becoming more challenging in recent times

CHIANG Mai, Thailand—Working as an information technology (IT) specialist now demands evolution and adaptability that is as unprece-dented as it is challenging, experts said at the IBM Asean Service Management Summit that opened in this city Monday.

RP-made auto parts play big role in Mitsubishi plant

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LG relaunches brand,  looks at ‘premium market’

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IPVG  to slow down on buying spree

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Smart sees increased  usage of 3G services

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Due Diligencer