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than two weeks after opening its operations in the
Philippines, business process outsourcing firm TechTeam
Global Inc. announced it bought the parent company of
Manila-based Onvaio Asia Services Inc.
“This
acquisition, together with the recent partnership
established with Rainmaker Asia Inc., provides TechTeam
with an immediate direct presence in the Philippines and
the ability to quickly and efficiently expand
Philippine-based delivery operations in response to
growing customer demand,” the Southfield,
Michigan-headquartered firm said in a statement issued
Thursday last week.
In reply
to questions sent via e-mail, chief financial officer
and treasurer Marc J. Lichtman told the BusinessMirror
the decision to expand into the Philippines is “part of
the company’s long-term strategy.”
“It is
too early to say at this point, but expansion in the
Philippines and the Asia-Pacific region is important to
our long-term strategy,” Lichtman said.
Gary
Cotshott, president and chief executive officer of
TechTeam Global, also said the agreement with Rainmaker
is a purview of TechTeam management’s plan “to establish
a TechTeam-owned facility in the Philippines.”
When
asked to cite the amount of investment and the target
seats that TechTeam has for its Philippine expansion,
Lichtman reiterated that: “it is too early to say at
this point.”
Still,
TechTeam said its acquisition of Onvaio adds to the
company’s “capabilities in providing software technical
support outsourcing services.”
Cotshott
said the purchase is also part of plans to create an
“Asia/Latin America business unit…to take advantage of
the market opportunity that these regions present.”
The
Philippines is considered one of the top service
providers in the global offshoring and outsourcing (O&O)
industry, according to a recent paper by Jones Lang
LaSalle Leechiu Inc.
Citing
Everest Research Institute, JLL Leechiu said the country
is the third-largest destination of O&O firms, next to
India and Canada and ahead of Ireland and Mexico. The
O&O industry comprises three segments: BPO, information
technology outsourcing and engineering services
outsourcing.
“BPO
focuses on customer care, back-office processing and
research,” while “ITO concentrates on application
development and maintenance, network management, system
integration and hardware and software maintenance.”
JLL
Leechiu defined ESO’s function as designing and
developing engineering and software products, operate
product testing and improvement and conduct pure and
applied research.”
The O&O
industry covers five percent of the market worldwide,
according to JLL Leechiu.
Since
2001, the industry has grown nearly 100 percent per
annum on average over the last five years and 50 percent
annually in the last two years, JLL Leechiu said, citing
data from the Business Process Association of the
Philippines. |