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    CALL CENTER is seen to expand its operations this year even outside of thr traditional BPO sites such as Makati and Ortigas Central Business Districts (CBD's) .

     
    Fort Boni, Bay Area next BPO investment sites–CBRE
    By Rizal Raoul Reyes
    Correspondent
     

    CB Richard Ellis Philippines Inc said Wednesday business process outsourcing and information technology outsourcing companies will drive up demand for office space as these industries will continue to expand their operations this year.      

    Trent Frankum, general manager of CB Richard Ellis, said in a media briefing in Makati City that traditional BPO sites Quezon City, Makati, Alabang, Pasay and Taguig will continue to register growth in terms of office spaces. “We have observed Taguig specifically the Fort Bonifacio Global City and Pasay City mainly the reclaimed area is also attracting locators for BPO investors,” said Frankum.

    He said the presence of Dell Computers in Mall of Asia is an indication that the area is also a good site for attracting future investors.               

    The presences of BPOs also attract other business such as restaurants, banks, health centers and convenient stores to serve the workers occupying the building.      

    Frankum said BPOs, call centers and other tenants will continue to give higher importance to alternative locations to achieve cost-effectiveness of their operations. He said the tenants eyeing the outsourcing market will search for more facilities to suit their operations.               

    “We have been coordinating with the government and Business Process Outsourcing Association of the Philippines as far as growth of projection is concerned. I guess we have underestimated the growth of BPOs in 2006,” he said.  

    “We are bullish and optimistic but at the same time realistic about the scenario on the property,” he added.              

    Radovan said call centers and BPOs will continue to contribute to office take-up for 2007 and is not expected to level in the near term. The Board of Investments estimates that the call center/BPO sector’s revenue this year to increase by 37 percent to almost a billion from last year. Furthermore, job creation from the sector is expected to grow by a hefty 40 percent to 343,013 employees from the 2006 estimate of 244,675.               

    There is no let up in the growth of the outsourcing business as it continue to expand beyond call centers ( i.e. voice) to high value added services (i.e. non-voice, back office.)  As the world’s largest vertically integrated real-estate services firm and a leading provider of real-estate services in the Philippines, CBRE Philippines is well positioned to assist outsourcing multinational corporations for their corporate requirements.     

    The same briefing, Frankum also reported in his presentation that vacancy rates in prime grade Makati office hit 1.6 percent at the end of the fourth quarter. Moreover, some prime grade buildings reported zero vacancy for large or contiguous floor space.               

    Meanwhile, average prime Makati central business district (CBD) rental rates rose 35 percent from P550 per square meter to P744 per square meter in 2006 year-on-year.               

    “Leasing rates in some prime Makati CBD buildings are at the P800 per square meter level or above,” said Joey Radovan, vice chairman, CB Richard Ellis Philippines Inc.    

    Radovan said no new office units will be ready for occupancy in the Makati CBD in the next twelve months. This situation supports rising CBD rents and falling vacancies. With no sale transaction of prime office space in the Makati CBD, capital values remains flat at P68,000 on the average resulting to favorable yield to the owners.         

    Meanwhile, CB Richard Ellis said they will be conducting 10 upcoming auctions worth over P10 billion. The properties are located in Mega Manila and Southern Luzon. Properties for sales will include condominium units, houses and lot packages in subdivisions and prime residential properties and commercial properties.

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