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    Accenture gains ISO rating
    for BPO operations
     
    By Rory Visco
    Correspondent
     

    MANAGEMENT consultancy and outsourcing company Accenture Philippines has gained an ISO 27001 certification for its business process outsourcing (BPO) operations in the country.

    The same international standard certification was awarded to the company’s technology services last year.

    Conferred by the British Standards Institute (BSI)-China, a leading certification body, the ISO 27001 certification is the new industry standard for information security management system (ISMS).

    With this, Accenture guarantees confidentiality, integrity and availability of the valuable information it manages internally for the company and in its clients’ behalf.

    “We take pride in providing our global clients and company stakeholders the assurance of a comprehensive information security management system that ensures business continuity amid today’s threats,” explains Beth Lui, country managing director, in a statement Monday.

    She said that passing the hurdles for ISO 27001 certfication reinforces Accenture’s credibility as a leading global delivery services company for both information technology and business processes and its commitment to provide the highest quality industry standards of services to its clients.

    BSI-China recommended the certification of Accenture BPO to ISO 27001 standard last June, with the company subsequently passing the audit. The certification covers the non-voice processing operations of Accenture’s BPO business in the country, which includes service delivery operations, client services organization, business operations organization and shared support services.

    An ISMS is a systematic approach to managing and ensuring the security of critical company information. It provides a set of management standard specifications on the types of security controls that an organization should implement to recognize and address security risks by establishing controlled procedures, policies, and best practices for information, personnel, network and physical security.

    ISO/IEC 27001 is the only auditable and certifiable international standard, which defines the requirements for an ISMS and is designed to ensure the selection of adequate security controls to help protect a company’s information assets and to give confidence to any interested parties, particularly an organization’s customers.

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