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ANOTHER
apparent money-making scheme by telecommunications
companies already raking in multibilllion net profits
each year has consumers up in arms, and a consumer
advocacy group has asked the National Telecommunications
Commission to immediately stop two of these telecom
giants from imposing expiry dates on free text
allocations and free airtime loads, which would begin
Monday.
In a
letter, TXTPower urged the commissioner to effectively
use his agency to protect the rights and welfare of
consumers, particularly cellular phone users by stopping
Pilipino Telephone Corp. (Piltel) and Smart
Communications (Smart) from cutting off free text and
airtime provisions.
Both
firms had put out advertisements on January 8 informing
subscribers they would be capping expiry dates beginning
January 15, 2007, on all free text messages, which would
coincide with the expiration of their airtime
balance.
TXTPower
said placing expiry dates on free text allocations
violates the right of Smart and Talk N Text subscribers
to make full use of the value of the prepaid loads from
both companies. The value of any prepaid load includes
free text allocations and free airtime.
“Smart
and Piltel must not begin cutting off value from their
services to subscribers, in this case the free text
allocations and free airtime, especially at a time when
their net profits are soaring into the billion of pesos.
They must give subscribers some respect,” said TXTPower
spokesman Anthony Ian Cruz.
He added
that if left unchecked, the plans of Smart and its
sister company Piltel would adversely affect millions of
subscribers, considering that these companies operate
the largest wireless network used by the most number of
mobile telephony users. At last claim, Smart said it has
19 registered million users.
Cruz
said the twin moves of the sister companies stick out
like “sore thumbs” considering that the industry is
moving toward bulk pricing and consumer demand is
growing for the lifting of expiry dates of both prepaid
load and prepaid SIM cards.
He also
faults the published notices of the plan. “Their January
8, 2007 announcements were small and plain, compared to
their usual advertisements that are whole page or
multi-page and in full color. If the objective of the
latter is to attract attention, the former seems to aim
to be overlooked. We denounce such disrespect for the
basic consumer’s right to information.” |